PASSPORTS // Store 5300
Baltimore/Washington International Thurgood Marshall Airport
Concourse E, Space E-1
Baltimore, MD 21240

Role Purpose

Sets places at dining tables, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of Guests, as well as suggestively selling food and drinks.

Key Responsibilities & Accountabilities

• Greets Guests, builds rapport, and ensures an enjoyable, quality dining experience
• Build rapport. Ask questions to identify the experience the Guests wants.
• Promptly and accurately takes food and beverage requests from Guests
• Ensures expedient service of food and beverages to the Guest, checks frequently to ensure everything is to the Guests’ specifications
• Learn concept menu and beverages, expertly recommends and upsells on items
•  ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
• Following all relevant brand standards for service
•  Accurately rings all orders into the POS system

Qualification Requirements

• Must be able to deliver plates and food and clear tables, which may require lifting up to 30 lbs.
• Must be able to hear well amongst loud background noise
• Must be dressed neatly and well groomed in company approved uniform at all times
• Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately
• Must be able to calmly respond to angry Guests and notify a Manager
• Must be able to read and write notes to hearing impaired Guests
•  Must be able to read menus to sight-impaired Guests
• Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request
• Must be able to pass the 10 year federal background check (TSA)

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