Department: Jackson Memorial Hospital - Corporate Business Office

Address:1400 N.W. North River Drive, 2nd Floor, Miami, FL 33125

Shift: Full-Time, Days, 8AM-4:30PM, Hybrid Schedule

Why Jackson:

Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals. 

Summary

The CBO Patient Financial Coordinator is responsible for supervising staff in performing selected operational aspects in one of the following areas Accounts Receivables Management, Potential Medicaid, Patient Access Services, Legal Liaison, Extended Business Office (EBO), Collection Agency Performance, Cashiering, and related Patient Finance functions. The Coordinator also projects a positive and professional image within the organization, and also is responsible for increasing cash flow, reducing the accounts receivable and improving customer satisfaction. This incumbent will have a significant role in the administration or preparation of the departments or the organization's budget. May attend management meetings and may be involved directly or indirectly around confidential management decisions. Position requires exercise of independent judgment.

Responsibilities

• Through the use of people, processes, and technology the Patient Financial Coordinator is responsible for planning, staffing, managing, coordinating and overseeing all of their teams output in revenue cycle management. 
• In concert with Associate Administrator CBO, the PFC will provide oversight to subordinate personnel to ensure accurate, timely, and compliant billing of claims, prompt and efficient follow-up on accounts, and timely processing of payments and adjustments. 
• Works with management, clinical and other hospital departments, and the patient accounting staff to improve processes, increase accuracy, create efficiencies, resolve related issues, and achieve the overall goals of the department. 
• In consultation with the CBO Associate Administrator, develops short-term goals and objectives and plans for accomplishment. 
• Develops, recommends and administers policies and procedures. 
• The PFC trains, evaluates the performance of and, when necessary, disciplines subordinate personnel. 
• Researches and recommends alternative procedures designed to reduce costs and minimize staffing and other operational cost with the CBO. 
• Maintains regular contact with various third party payers in order to resolve problems which could not be routinely handled by CBO staff. 
• Remains abreast of third party reimbursement policies and Medicare/Medicaid regulations and other third party payers in order to expedite payment and ensure internal compliance. 
• Maintains knowledge of patient accounts and billing procedures in order to enhance expertise by reading appropriate professional literature, attending organizational meetings and continuing their revenue cycle educational skill level. 
• Responsible for continuing education and professional growth to stay abreast of industry changes. 
• Attends required training, completes on-line training as assigned. 
• Demonstrates, through plans and actions, a consistent standard of excellence to which all departmental work is expected to conform. 
• Incorporates the organizations values into all business staff development practices and all departmentally directed activities. 
• Monitors and supports daily staff functions in all areas within the scope of responsibility. 
• Participates as may be required in revenue cycle, denial management, and patient access work teams and other ad hoc meetings as may be required to improve the operations of the hospital as it relates to the hospitals financial success. 
• Maintains appropriate internal control safeguards over A/R records and collection of cash. Maintains compliance standards for providing accurate information on all claims. Assesses and responds to organizational and client needs with innovative programs to ensure patient satisfaction. 
• Ensures compliance with relevant regulations, standards, and directives from regulatory agencies and third-party payers. Directs ongoing programs for staff development. 
• Adhere to JHS and Departmental policies and complete annual testing as may be required by various regulatory agencies, JHS, and/or the CBO. 
• Performs other job duties that may be required to provide the quality and level of service expected by JHS and Revenue Cycle management team. 
• Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). 
• Performs all other related job duties as assigned.

Experience

Generally requires 3 to 5 years of related experience.

Education

High school diploma is required. Bachelor's degree in related field is strongly preferred.

Credentials

Valid license or certification is required as needed, based on the job or specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.