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Overview :
The Guest Service Agent will help create a positive guest experience by determining the individual needs of our guests and matching it with relevant Jackson Rancheria products and services.
This is done by the top-quality handling of telephone calls, answering questions about the Jackson Rancheria, booking reservations, processing payments, mailing documents and various other daily office duties.
The Guest Service Agent represents the Hotel to the guest throughout all stages of the guest's contact with the hotel.
Responsibilities : A. Front Desk
A. Front Desk
Knows room locations, types of rooms available, and room rates.
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Posts and files all charges to guest, master, and city ledger accounts.
Compute bills, collect payments, and make change for guests.
Processes guest check-outs.
Contacts housekeeping or maintenance staff when guests report problems.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Record guest comments or complaints, referring customers to managers as necessary.
Uses proper telephone etiquette and uses proper mail, package, and message handling procedures.
Maintains the cleanliness and neatness of the front desk area.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Accommodates special requests whenever possible.
B. Reservations
Processes reservations for Hotel rooms, creates and maintains reservation records.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Ensures calls are answered in a prompt and professional fashion.
Knows the type of rooms available as well as their location, layout and rates.
Knows the credit policy of the hotel and how to code each reservation.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Prepares expected arrival list for front office use.
Assists in preregistration activities when appropriate.
Monitors advances deposit requirements.
Handles daily correspondence and responds to inquires as needed.
Makes sure that files are kept up to date.
Maintains the cleanliness and neatness of the reservation area.
Other duties may be assigned.
Qualifications :
EDUCATION and / or EXPERIENCE
Previous hotel experience desired.
Pay range : $16.00 - $20.80 per hour
Shift Differential : Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10 : 00pm and 6 : 00am.
This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment
Last updated : 2024-08-05
Full Time
Accommodations
$30k-40k (estimate)
06/29/2024
08/11/2024
jacksoncasino.com
JACKSON, CA
1,000 - 3,000
1985
Private
$50M - $200M
Accommodations
Jackson Rancheria owns and operates a chain of resorts that provides dining and accommodation services.
The job skills required for Guest service agent include Guest Service, Front Office, Housekeeping, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
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Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
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When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
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The agent tabulates the room rate and any telephone or room service charges added during the stay.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
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Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
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Step 3: View the best colleges and universities for Guest Service Agent.