Who We Are:

Jacob Healthcare Center is looking for a Receptionist to join the team! We’re proud to be a 5-Star CMS and Quality Measures Skilled Nursing Facility serving the greater San Diego area. We are a Post-Acute Rehabilitation Center specializing in Occupation, Speech and Physical Therapy. Our team provides exceptional care to all our elderly residents.

About the Position:

As the Receptionist, you will be responsible for guiding all guests in the facility and directing them to their respective visitation rooms. You will also provide administrative and clerical support as requested. You will communicate constantly via telephone and with outside agencies. The Receptionist will ensure a clean and positive environment for residents, staff and visitors.

Duties and Responsibilities

• Promptly answer all incoming calls proper telephone etiquette (professional, creditable, pleasant and sincere)
• Received and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures
• Operate paging/ telephone system as required
• Answer telephone, determine nature of call and direct caller to appropriate individual or department
• Received requested from within the facility and locate personnel through paging system
• Received inquiries and release information in accordance with established policies and procedures
• Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
• Maintain a current listing of critical residents and/or residents who may not received phone calls due to their condition (May refer such calls to Nurse Supervisor/Charge Nurse)
• Greet visitors, Direct to appropriate office and/or residents’ room
• Give directions/information to visitors, guest, residents, sales representatives, etc.
• Offer beverages to visitors waiting for administrative personnel, as appropriate
• Monitor presence and location of sale representatives in the facility
• Ensure guest/visitors abide by existing rules and refuse admission to persons as directed
• Report suspicious persons/information to supervisor immediately
• Assist with administrative duties as directed (including typing, filing, accounts, etc)
• Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.)
• Fields accurate and complete phone messages, provides callers with necessary and appropriate information, and ensures delivery of messages.
• Distributes and accepts job applications
• Receives supplies and shipments- Alert appointment department for Pick-up
• Maintains the resident/visitor check in/out system, and retains daily list for six months
• Receive, sort and distribute mail as directed
• Operate copier, office machines, etc., as directed
• Operate computer as directed
• Posts daily census
• Assists in the preparation of mailing monthly statements for residents, stuffing envelopes, labeling, etc.
• Monitors residents going outside (leaving through the front sliding doors), and reports to charge nurses when appropriate
• Audits new residents’ charts for accuracy
• Audits Medication and Treatment records weekly for completion, nurses’ signature, etc.
• Audits Intake and Output records weekly for completion
• Files thin records in the in-house overflow charts
• Makes armbands for residents
• Conducts tours of the facility with prospective admissions
• Clean Resident’s Charts
• Follow the safety guidelines and regulations set forth by the facility
• Follow the Emergency Action Plan
• Performs additional duties and assignments, as requested

Qualifications:

• Minimum of High School Diploma required
• 1-2 years experience preferred, but not required
• Experience within a Skilled Nursing Facility preferred, but not required

Benefits:

• Healthcare Insurance

• Dental

• Vision

• PTO

• Paid Sick Leave

• 401(k)

Position: Receptionist

Schedule: Full-Time

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.