Your Impact:

If you are looking for an opportunity to advance your career and collaborate with experts in the IT industry, The Lone Wolf program offers dependable, secure, and high-quality VVD services to senior leaders within the DOD. Our team is dedicated to maintaining a high level of professionalism, managing risk, improving operations and maintenance, ensuring exceptional IT service quality, and preparing for future challenges. With primary operating locations in Warrenton, VA, San Antonio, TX and Colorado Springs, CO, the Lone Wolf program supports users around the globe.

Responsibilities:

• Provide monitoring and operations of customer IT networks and enterprise systems to ensure reliability and availability.
• Monitor services on all local and wide area networks for optimum operability using a variety of network monitoring tools (e.g. SolarWinds), report outages, and initiate support.
• Receive and prepare electronic notifications (e-mail and collaborative messaging) to leadership and stakeholders on all unscheduled and scheduled (ASIs) network outages. Follow standard operating procedures to notify users of outages or changes to network and enterprise status.
• Gather information, track, log, and document critical incidents that occur in daily operations using standard formats; provide updates until systems are fully restored.
• Maintain and update customer’s executive communications dashboard via SharePoint portal website.
• Conduct daily status briefings to leadership and summarize data and information on the status of planned and on-going activities. Uses professional acumen, exercises discretion and independent judgment with respect to matters of significance, when reporting findings and providing process change recommendations to senior leadership.

#divergent

Here’s what you’ll need:

• Must have active Top-Secret clearance with SCI 
• At least 5 years' experience as a NOC Analyst or 10 years working on a NOC.
• Basic customer service skills.
• Exceptional verbal and written communication skills. Comfortable with public speaking and/or military briefings.
• Exceptional attention to detail, critical thinking, and analytical skills.
• Experience using Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Teams).
• Experience using Ticketing Systems (Remedy, SCSM, Service Now, etc.)
• Ability to work weekdays, weekends, and holidays. Support shift work as required.
• High School Diploma or equivalent. 

Preferred:

• Bachelor's Degree in IT related field.
• DoD 8570 IAT Level I or II certification (CompTIA A , Network , Security , etc).
• Familiarity with ITIL ITSAM