• Provide functional and practical process expertise for planning, designing, configuring, testing, implementing, documenting, and maintaining the ServiceNow platform to turn business requirements and technical challenges into technical solutions.
• Develop required documentation, such as a workshop agenda, presentations, gap analysis reports, process flow diagrams, and roles/responsibilities definitions.
• Ensure all process related deliverables to clients are complete, consistent, high quality, on time and deliver valued outcomes.
• Provide guidance to clients on tools, features, and processes available to them on the ServiceNow platform that could provide additional value.
• Identify areas of process improvement (efficiency and effectiveness) and recommend solutions that detail the pros, the cons, and the risks.
• Support pre-sales calls/events and marketing events as needed.
• Provide guidance and mentorship to Jade teammates with complex projects to drive business strategy.
• Plays a crucial role in bridging the gap between the Hardware Asset Management (HAM) and Software Asset Management (SAM) user team(s), the ServiceNow technical development/implementation (ITSM) team, and other stakeholders
• Responsible for managing the day-to-day Asset Management processes working directly with the process owner to oversee the entire asset lifecycle
• Provides practical training and step-by-step how-to instruction aimed at enhancing knowledge and increasing adoption of standard hardware and software asset processes through the continued use of ServiceNow HAM/SAM Pro and related functions through the performance of items like: formal functional overviews, user manual and documentation creation, field/function/data inter-dependency identification and mapping, UAT test guidance, Platform Upgrade test guidance, etc.
• Provides industry standard best-practice recommendations governed by an out-of-the-box objective to assist our client in working towards and achieving its IT Asset Management (ITAM) maturity goals
• Ability to architect, develop, and convert customer's legacy solutions into ServiceNow is a plus
• Apply Agile software development practices for customizations to the platform and applications
• Identifies and proposes solutions to address systems, resource, and/or skills gaps required to maintain current and future ITAM states
• Assists in incident analysis, enhancement requirements analysis/demand creation, test case creation and execution, and basic report creation
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
• Excellent problem solving, analytical, and decision-making skills.
• Excellent communication skills with the ability to present effectively to both internal and external stakeholders.
• Demonstrated ability to influence, both credibly and effectively, with all levels within the organization.
• Demonstrated consulting aptitude (understanding of business drivers behind technology, problem solver, attention to detail, resourcefulness, etc.).
• Facilitation skills in leading and planning meetings, reviews, workshops, and retrospectives.
• Proven ability to lead multiple complex projects at a time, paying close attention to the details.
• Strong Ability to tie technology back to solving a business needs and desired outcomes.
• Proficient in MS Office and CRM/project management software.
• Ability to travel up to 15% annually, driven by customer needs and internal meetings.

• 10 years of experience
• 5 years of ServiceNow process, architecture, design, implementation, and technical experience in complex environments.
• Strong understanding of a Configuration Management Database (CMDB) and its relationships to asset management and IT service management processes.
• Hardware Asset Management (HAM) experience
• Software Asset Management (SAM) experience
• ServiceNow HAM, SAM, EAM, and CMDB experience
• ITAM industry experience
• Must have great communication skills
• Strong attention to detail
• Ability to work remotely and independently

• Current ServiceNow certifications (CSA, CIS-HAM, CIS-SAM)
• Previous experience as a BPC at a ServiceNow Partner
• ITIL certifications
• Previous experience as a ITAM and/or CMDB manager or process owner

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