2 Customer Service Rep 2 Jobs in Everett, WA
JAMCO America is Hiring a Customer Service Rep 2 Near Everett, WA
FLSA Status: Non-Exempt
Salary Range: $29.80 - $33.10
SummaryPerform customer service duties, requiring extensive knowledge and experience with ERP/MRP system (Epicor) to coordinate activities involved with spare parts sales and continuous improvement. Executes required tasks for maintaining premium customer service for Jamco America’s targeted customers. Documents procedures for the sake of eliminating group tribal knowledge and actively promotes the sharing of process and customer information within the group. This role may involve specialized customer support account management of one or more large customer accounts.
Essential Duties and Responsibilities include the following with other duties as assigned:
- Manage Customer Account(s) through professional communication, order processing, order management, follow-up, shipment, and invoicing
- Utilizes knowledge of the order lifecycle to best support the customer(s)
- Works closely with Planning and Purchasing during the acquisition phases of the order lifecycle
- Works closely with Inventory Control, Quality Control, ODA, and Shipping departments to ensure active flow of parts through our facilities
- Works closely with Jamco Tokyo on open order status/updates
- Assist others by helping drive change within the department in a supportive and positive manner
- Able to occasionally support after hours and/or weekend AOG or urgent POA orders
- Helps, coaches, and encourages teammates who may seek assistance with their daily work
- Perform regular Sales Order Audits on orders created by others on the team in an effort to reduce order defects
- Acts as a backup to teammates in their absence as required
- Processes customer RFQ’s and helps answer general customer inquires on a daily basis
- Monitor and follow up with open orders to ensure full support of customer program schedules
- Communicates effectively with customers via email, teleconference, telephone, or in-person as required
- Actively help resolve conflicts that may arise with internal and/or external customers
- Assist as necessary in expediting delivery of goods to customers
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All external hiring is contingent upon the successful completion of a pre-employment drug screen and a criminal background check.
RequirementsEducation and/or Experience High School Diploma or GED
- Demonstrate effective communication skills both verbal and written
- Willing and eager to learn new processes and procedures
- Flexibility and adaptability with regards to change and change management
- Demonstrates dependability by showing up to work and meetings on time consistently
- Able to successfully coordinate projects from start to end if required
- Proficiency with Microsoft Office products specifically MS Excel and Outlook
- Continuous improvement mindset
- Attention to detail
- Ability to read and interpret documents such as purchase orders, safety rules, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers of employees of organization.
Physical DemandsWhile performing the duties of this job, the employee is frequently required to stand, walk, sit, talk and hear. Specific vision abilities required by this job include close vision.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Jamco is passionate about providing a competitive and comprehensive benefits package and pleased to offer the following to eligible employees-
- Medical Coverage
- Dental and Vision Reimbursement
- 401(k) Retirement Savings Plan
- Benefit Conversion at Termination
- Bereavement Leave
- Educational Assistance
- Family and Medical Leave
- Paid Parental Leave (40 hours) *Qualifying event after June 15th, 2022
- Flexible Benefit Plan (Flex Spending)
- Holidays
- Jury Duty/Witness Service Leave
- Life Insurance
- Long-Term Disability
- Short-Term Disability
- Pregnancy Leave
- Paid Time Off (PTO)
- Personal Leave
- Wedding Leave
- Wellness Program/Gym Reimbursement
- Pet Insurance
Job Summary
Full Time
Durable Manufacturing
$41k-52k (estimate)
06/04/2024
08/05/2024
jamco-america.com
EVERETT, WA
500 - 1,000
1981
Private
NORIKAZU NATSUME
$10M - $50M
Durable Manufacturing
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The job skills required for Customer Service Rep 2 include Customer Service, Commitment, Customer Support, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep 2. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep 2. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep 2 positions, which can be used as a reference in future career path planning. As a Customer Service Rep 2, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep 2. You can explore the career advancement for a Customer Service Rep 2 below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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The best CSRs are genuinely excited to help customers.
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Customer service reps may use a variety of tools as part of their role.
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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
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Don’t worry about acquiring expensive gear; focus on the learning first.
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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
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A strong Customer Service Background and entry level Accounting skills.
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Step 3: View the best colleges and universities for Customer Service Rep.
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