PRIMARY FUNCTION: The Visitor Services Associate II (Full-Time) reports directly to the onsite Visitor Services Manager. The VS II is part of our front-facing staff, essential to creating an exceptional visitor experience. VS IIs provide high-quality customer service by providing visitors with information about the museum’s building, collection, history, membership program, events, educational programming and more. They also enforce security and safety procedures in all public spaces of the museum.
Duties & Responsibilities

• Be the first museum contact for the visiting public and members
• Create a positive museum experience by providing assistance in the galleries
• Enforce security and safety procedures and protocols in all public spaces of the museum. Enforce gallery rules of conduct when needed.
• Become knowledgeable about The James Museum’s building, history, calendar of events and programs and membership program.
• Provide information to visitors including museum policies, special exhibitions, collections, membership, events and programs.
• Provide assistance as needed, for events and programs outside of normal operating hours
• Assist with preparation of museum opening and closing by conducting daily walk-throughs of galleries and other public spaces, checking signage, etc.
• Provide assistance to the onsite Visitor Services Manager as assigned.

Skills & Experience

• Proven ability to easily engage people and provide clear information.
• Ability to apply critical thinking and sound judgment to solve problems independently.
• Customer service experience preferred.
• Serve as ambassador to museum, and market museum in a positive manner.
• Ability to be dependable and punctual.
• Able to work well with individuals from a wide variety of ethnic, cultural and economic backgrounds.
• Excellent interpersonal and communication skills including public speaking to groups.
• Able to work a flexible schedule, including weekends, holidays, and evenings
• Must be able to stand and move around public areas of the museum for extended periods of time (reasonable accommodations will be made for qualified candidates with disabilities).

EDUCATION

• High School Diploma
• Some college preferred

ABOUT THE MUSEUM: The James Museum of Western & Wildlife Art opened in 2018 to house and share the collections of Tom and Mary James. The museum is an architectural landmark, taking inspiration from the mesas and canyons of the Southwestern United States. More than 400 works of art including sculpture, paintings, and jewelry are on view in the museum’s 26,000 square feet of galleries. The museum engages the community through programs and educational opportunities that bring our history to life and amplify voices that are not often at the forefront of mainstream Western art. The James Museum is located in the heart of downtown St. Petersburg, a community with a thriving arts scene, on Florida’s Gulf Coast.