Come grow with James River Insurance! 

James River Insurance is an excess and surplus lines segment of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of commercial property and casualty customers with innovative and creative solutions for particular insurance needs. 

At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: Integrity, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2023, 2022, and 2021 Top Workplaces USA awards.

Training & Organizational Development Specialist Job Summary

The Training & Organizational Development Specialist will design, develop, and implement learning solutions that drive organizational effectiveness, increase efficiency, and strengthen employee engagement, knowledge, abilities, and performance.

Duties and Responsibilities

• Continuously exhibit and uphold Core Values of Integrity, Accountability, Communication and Teamwork, Innovation and Customer Service
• Partner with internal stakeholders to understand business and performance needs, identify root causes for gaps, develop/design/implement e-learning and/or instructor led learning solutions perform
• Provide support for internship programs by assisting in delivering training content, answering intern questions, coordinating department specific trainings with experienced team members or managers
• Coordinate with internal subject matter experts or external vendors to develop, market, and deliver specific training opportunities for those in pursuit of industry designations 
• Support onboarding to include scheduling, tracking, presenting, and providing input regarding program improvements 
• Gather and analyze data on the effectiveness of training and development programs to determine the ROI by gathering data through formal surveys and soliciting individual input or feedback provided by course participants
• Support, maintain, and promote the learning management system by assisting users, uploading, and/or developing content and analyzing system participation/performance
• Partner with internal stakeholders or external vendors to create career path documents or guides
• Support the Professional Development and Education Assistance Program by reviewing and approving applications, LMS course requests, reimbursement requests, or bonus requests 
• Support and coordinate activities related to the company’s annual employee engagement survey
• Provide competency development opportunities to support succession planning and mentorship activities
• Support and promote various industry events and organization

Knowledge, Skills and Abilities

• Knowledge of instructional design models, methods, and technologies
• Ability to stay current on emerging trends in learning design and development
• Ability to provide feedback and recommendations from quantitative and qualitative data
• Ability to foster organizational change
• Ability to convey both technical and conceptual material for both large and small groups in a clear and concise manner
• Demonstrate a positive and motivational attitude 
• Ability to build and maintain relationships
• Excellent organizational skills
• Ability to manage multiple projects and deadlines
• Analytical and problem-solving skills 
• Demonstrate a high level of initiative and motivation
• Ability to work successfully as an individual contributor and in a team environment
• Excellent written and verbal communication skills
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) 
• Proficiency in Articulate 360
• Proficiency in Cornerstone (Learning Management System)
• Proficiency in Adobe Acrobat Pro

Experience and Education

• Bachelor’s degree or equivalent work experience required
• Minimum of two years’ experience with instructional design, development and content delivery required
• Minimum of two years Insurance industry experience preferred
• Professional designation specific to HR and/or Training & OD preferred

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