107 Enterprise Customer Success Manager Jobs in Austin, TX
jamf is Hiring an Enterprise Customer Success Manager Near Austin, TX
Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.
What you'll do at Jamf:At Jamf, we empower people to be their best selves and do their best work. The Enterprise Customer Success Manager’s (ECSM) primary goal is to ensure successful Apple deployment within the Jamf portfolio of products to drive customer engagement, adoption, and retention. They work closely with Jamf customers to ensure overall satisfaction through proactive touch points, executive business reviews, success planning, and provide other supportive guidance. This role requires an understanding of Jamf products, customer environments, and common technical workflows. ECSM’s are expected to be the advocate for the customer inside Jamf and collaborate with other departments to help achieve their customer’s goals.
What you can expect to do in this role:
- Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
- Establish and maintain a trusted advisor relationship by recommending workflows and environmental best practices
- Understand and promote the value of Jamf products and services to customers
- Demonstrate relentless commitment as a customer advocate by promoting customer needs/issues cross-departmentally
- Conduct scheduled meetings with stakeholders at company to track and record progress on projects as well as look toward the future planning
- Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
- Partner cross-departmentally to advocate customer needs/issues
- 1 years of experience with Apple products in a professional setting (Preferred)
- Experience communicating technical topics to both technical and non-technical audiences (Required)
- 2 years of experience with customer-facing account management (Required)
- Proven ability providing successful outcomes to high touch and high value customers (Preferred)
- Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
- Team player with proven ability to execute across a cross-functional team
- Strong attention to detail
- Ability to multi-task and prioritize duties
- Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal
- 4-year / Bachelor’s Degree (Preferred)
- A combination of relevant experience and education may be considered
- Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400
- Named a Best Workplace in Technology, 2022.
- Named a 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine.
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
What does Jamf do?Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs.
Job Summary
Full Time
Wholesale
$112k-153k (estimate)
07/04/2024
08/01/2024
jamf.com
MONTE VISTA, CA
1,000 - 3,000
2002
JILL CHRISTINE PUTMAN
<$5M
Wholesale
Related Companies
The following is the career advancement route for Enterprise Customer Success Manager positions, which can be used as a reference in future career path planning. As an Enterprise Customer Success Manager, it can be promoted into senior positions as an Account Management Manager, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Enterprise Customer Success Manager. You can explore the career advancement for an Enterprise Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming an Enterprise Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Enterprise Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Enterprise Customer Success Manager job description and responsibilities
Enterprise Customer Success Manager manages and develops sales plans for a team of account managers
02/10/2022: Biloxi, MS
Making sure to set expectations upfront of achievable metrics that can be used to measure the success of the business.
01/22/2022: Wichita Falls, TX
Ensures that account managers meet the ongoing needs of clients and prospects clients.
04/16/2022: Hartford, CT
The Customer Success Manager will be responsible for managing major accounts.
02/16/2022: Melbourne, FL
Customer success managers look out for their customer’s business and work with them to find solutions to pain points.
03/26/2022: Vineland, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Enterprise Customer Success Manager jobs
Define the Core Business Driver for Customer Success.
04/17/2022: Raleigh, NC
Develop a customer success strategy.
04/02/2022: Bloomington, IN
Listen carefully to stay one step ahead.
03/13/2022: Rock Hill, SC
Hire the right people from the start.
03/06/2022: Montgomery, AL
Earn the professional CSM certifications.
02/27/2022: Chillicothe, OH
Step 3: View the best colleges and universities for Enterprise Customer Success Manager.
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