Job Description for Business Account Manager

This exciting role is the perfect opportunity to join one of the fastest growing franchise brands in the world, ranked the #1 commercial cleaning franchise brand 14 years in a row by Entrepreneur Magazine.

ABOUT JAN-PRO Franchise Development

Jan-Pro of Charlotte is pleased to announce an opening in our growing Regional Office for a Business Account Manager. This is a dynamic position, using organization and management skills. Must have a desire to coach and provide business support to entrepreneurs develop their business in the commercial cleaning industry. As a Business Account Manager, you will play a crucial role in building and maintaining strong relationships with clients, ensuring their satisfaction and retention; understand clients' needs, communicate effectively, and ensure exceptional service. This role requires a combination of sales, customer service, and strategic thinking to maximize client success and company revenue.

Qualifications:

• Quick response time
• Proven customer service skills in a similar client-facing role
• Self confidence
• Technologically competent; Computers, Ipad, and Apps
• Bilingual in English and Spanish

Key Responsibilities:

Client Relationship Management:

• Build and nurture strong, long-lasting relationships with clients.
• Understand clients' business goals and challenges to provide tailored solutions.
• Serve as the main point of contact for clients, addressing their inquiries and concerns promptly.

Account Planning and Strategy:

• Develop account plans to align with clients' objectives and company goals.
• Identify upsell and cross-sell opportunities to maximize revenue from existing accounts.
• Collaborate with internal teams to develop strategies that meet clients' evolving needs.

Sales and Revenue Generation:

• Actively identify and pursue opportunities to increase revenue and meet sales targets.
• Present and promote additional products or services to existing clients.
• Negotiate contract terms and pricing agreements to ensure mutual satisfaction.

Communication and Coordination:

• Facilitate clear communication between clients and internal teams.
• Coordinate with various departments (e.g., sales, marketing, and support) to ensure client needs are met.
• Provide regular updates and reports on account status and performance.

Problem Resolution:

• Address and resolve client issues or concerns in a timely and effective manner.
• Work collaboratively with internal teams to find solutions and prevent recurrence of issues.

Client Retention:

• Implement retention strategies to ensure client satisfaction and loyalty.
• Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement

Market Knowledge:

• Stay informed about industry trends, competitors, and market conditions.
• Use market insights to anticipate client needs and position the company as a valuable partner.

Additional Qualifications:

•  Manage multiple projects with strong attention to detail and effective time management skills.
• Demonstrate excellent judgment, interpersonal, written, and verbal communication skills to achieve goals and objectives.
• Thrive in a fast-paced environment.
• Results-driven
•  A satisfactory criminal background and reference check, a valid driver’s license, and an acceptable driving record.
• Must be eligible to work in the U.S without sponsorship.

This is a non - exempt position.

Mon-Fri

Located in Charlotte NC

Compensation:

We offer a competitive salary commission, company paid health and dental benefits, 401K with company match, PTO, company car, company credit card, mobile phone, iPad, and a laptop. 

Total compensation range from $60,000 - $70,000 annually

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Jan-Pro Franchise Development - Charlotte reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.