OUR STORY

Social. Dynamic. This is who we are. Welcome to the heart of downtown Milwaukee’s bustling business and entertainment hub which is located walking distance to Fiserv Forum and conferences at the Wisconsin Center. Hyatt Place Milwaukee / Downtown places you in the center of the Brewery District and moments to Marquette University, UW-Milwaukee, and the Milwaukee Riverwalk. A place to create unforgettable connections and memories for our employees and guests. Refreshingly uncommon, what are you waiting for and rediscover yourself apply now!

JOB DESCRIPTION

The purpose of the Server/Bartender position at Hyatt House Evanston is to provide world-class service to all guests. The server is responsible for taking and preparing guests food orders, serving beer and wine, mixing cocktails and for creating a welcoming atmosphere for the customers that helps facilitate sales. The server will provide superior customer service to assure the highest possible level of guest satisfaction.

ESSENTIAL DUTIES

· Available to work 7 days a week, rotating shifts, including weekends, night shifts, and/or overtime.

· Prepare cocktails in accordance with standard recipes.

· Serve all liquor, beer and wine correctly, quickly and in a hospitable manner.

· Takes guests orders and attempts to upsell with every interaction

· Makes suggestions to guests according to their liking

· Have excellent knowledge of every item on the menu in order to assist guests and offer suggestions

· Utilizes the espresso machine and prepares all Starbucks beverages in accordance to standard recipes

· Ability to work under pressure and deal with stressful situations during busy periods

· Participates in in-house meetings as needed

· Wear name tags, shoes, clean and proper uniform appearance at start of every shift

· Set up bar, liquor, glasses, silverware, ice, garnish set up, etc.

· Check on guests to get feedback on the quality of their meals, service, etc. and resolve any problems.

· Enters all orders in MICROS to ensure proper reporting

· Counts cash bank at the beginning and end of every shift

· Informs F&B leaders of items missing to ensure consistency in PAR levels.

· Cleans floors, sinks, and performs general sanitation of the food and beverage areas

· Utilizes the dishwasher to ensure cleanliness of glassware

· Completes all side work at the end of each shift and reports to the F&B leads of any issues during the shift

CUSTOMER SERVICE AND GUEST SATISFACTION

Maintain a high standard of personal appearance and proper uniform within entire department

Greets guests, visitors and team members in a courteous and friendly manner

Must be able to multi-task, be outgoing, able to upsell and be responsible

Performs other duties as assigned, requested, or deemed necessary by management

SAFETY AND SECURITY

Report any suspicious activity of guest, visitors or staff

Maintains security for guests and property by keeping room doors locked

Understands and is able to confront guests that need to be “cut off” due to being over the limit

Prevents drunk driving, underage drinking, and intoxication

Perform duties in accordance with Safety, Security Policies OSHA and Blood Borne Pathogens regulations

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies

Firm and simple grasping is an ongoing requirement for all aspects of work

Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.

Able to stand 90% of the day and walk for long periods of time through the work day

Reaching, pushing, pulling, twisting of body at the waist, and bending are required

Ability to calculate figures and amounts such as discounts, interest, tax and percentages

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

High School Diploma, GED, or equivalent years of relevant work experience required

Previous customer service or hotel experience required, “Hyatt” Experience helpful.

Friendly demeanor and excellent communication and customer service skills

BASSET – Beverage Alcohol Seller and Server certificate preferred

Proficiency in the use of computer systems such as Micros

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Commute:

• Milwaukee, WI 53233 (Required)

Ability to Relocate:

• Milwaukee, WI 53233: Relocate before starting work (Required)

Work Location: In person