4 Front Office Supervisor Jobs in Galesburg, IL
Janko Hospitality is Hiring a Front Office Supervisor Near Galesburg, IL
Essential Duties And ResponsibilitiesEssential duties and responsibilities include the following (other duties may be assigned):
- Greets and completes established check-in procedures for arriving guests on a daily basis, using computerized methods to insure guests satisfaction in the rooms requested.
- Perform guest departure (check-out) on a daily basis by following computer procedures in order to close guests’ accounts and insure accuracy on the folio. Correct any problems that may have been added to the folio to insure a satisfied guest at check out.
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Answers inquiries and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good customer relations by answering questions and talking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
- Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake up calls and setting trace requests to provide guests with timely and efficient service.
- Controls cash transactions at the front desk and maintains complete responsibility for transactions during the shift.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs the shift checklist to insure accuracy of all aspects of the shift.
- Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and go guests in order to ensure the information is received in a timely manner.
- Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.
- Serves as a cashier and attendant for the market as needed.
- Serves as Manager on Duty when no executive commit member or Front Desk Manager is on property.
- Follows instructions from Front Desk Manager on tasks needed to be completed upon request or absence.
- Orders newspapers for weekday delivery.
HOURS Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or ExperienceHigh school diploma or GED. One year front desk or two years customer service experience; or an equivalent combination of education and experience preferred.
Language SkillsMust be able to communicate clearly with guests, customers, supervisors, and fellow employees.
Mathematical SkillsMust be able to calculate amounts and apply basic addition, subtraction, and multiplication.
REASONING ABILITY Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel.
PHYSICAL DEMANDS Practice written safety standards and rules at all times. Lifting, pushing, pulling and carrying - must be able to accomplish any task required of employees within assigned departments. Bending/kneeling - must be able to accomplish any task required of employees within assigned departments.
Employees must be able to stand for extended periods of time. Use of hands, fingers, and arms is required. Job frequently requires standing, walking, bending, and crouching.
Job Summary
Full Time
Accommodations
$44k-59k (estimate)
06/22/2024
08/21/2024
jankohotels.com
DOWNERS GROVE, IL
<25
1999
ED CROOM
<$5M
Accommodations
Related Companies
The job skills required for Front Office Supervisor include Front Office, Guest Service, Customer Service, Scheduling, Cash Handling, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
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Step 3: View the best colleges and universities for Front Office Supervisor.
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