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General Description:
As the Customer Experience Supervisor - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies
Primary Responsibilities:
Core Competencies:
To achieve success at JCPenney, a Customer Experience Supervisor possesses the following core competencies:
Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it’s hard. Strives to achieve excellent results by creating a culture of continuous improvement.
About JCPenney:
At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.
Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
Shift:
Weekly day range:
Experience:
Work Location: In person
Full Time
Retail
$57k-74k (estimate)
06/12/2024
06/26/2024
jcpenney.com
SANDY, UT
>50,000
1902
Private
DEBORAH HUTCHENS
$10B - $50B
Retail
J. C. Penneyis an online and in-store retailer of apparels, footwear, bedding accessories, kitchen appliances and home decor products.
The following is the career advancement route for Customer Experience Supervisor positions, which can be used as a reference in future career path planning. As a Customer Experience Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Supervisor. You can explore the career advancement for a Customer Experience Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Supervisor job description and responsibilities
Responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
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Build a strong team and shape staff behaviors to accomplish desired results.
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Provides direction to the Customer Service Division by assigning, directing and reviewing work of staff.
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Responsible for the day-to-day performance of a small group, either a team, a department or a shift.
02/09/2022: Grand Rapids, MI
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/07/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Supervisor jobs
Have a customer-centric approach to work.
02/11/2022: Trenton, NJ
2+ years of work experience in a similar position.
02/04/2022: Anderson, IN
Proficient knowledge of customer service and standard office practices and procedures.
01/28/2022: La Crosse, WI
Bachelor’s degree or equivalent combination of education and experience.
03/05/2022: Washington, DC
Previous experience as an operations supervisor or similar role.
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Step 3: View the best colleges and universities for Customer Experience Supervisor.