General Description

Your role as the Fine Jewelry Commission Sales Associate is to be the resident guru around all things Fine Jewelry in the entire store. You know these products inside and out and love educating the customer on how your merchandise can enrich their lives.

Primary Responsibilities:

• Customer Service & Sales -Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Meets or exceeds sales goals by contributing in-depth knowledge and customer service to Fine Jewelry business. Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP).
• General Operations- Participates in inventory processes (annual inventory, cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) Participates in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Maintains sales floor recovery processes to ensure a clean and organized store environment.
• Performance Standards-Supports company shrink and safety initiatives and consistently meets established performance standards for the role, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Qualifications:

• Excellent customer service skills with a proven track record of sales success
• Proficiency in basic math and retail math for transactions and inventory management
• Experience with POS systems, cash registers, and stocking procedures
• Ability to conduct product demos and effectively communicate product features to customers
• Strong organizational skills to manage jewelry inventory and merchandising displays
• Prior experience in retail sales, especially in jewelry or technical sales, is preferred
• Strong time management skills to prioritize tasks and maximize sales opportunities
• Demonstrated ability to upsell products and meet sales targets
• Bilingual proficiency is a plus, especially in Spanish
• Certification in sales or customer service is a bonus

Core Competencies & Accomplishments:
To achieve success at JCPenney, an applicant will possess the following:

• Work experience- Minimum of 2 years retail experience
• Drives Performance - Holds self-accountable to a higher standard to achieve results.
• Builds Relationships – Develops positive relationships, establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Drives Change - Adapts quickly to changing situations with energy and a positive attitude. .
• Shows Courage –Willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

In addition to a competitive wage, this position offers 1% commission on sales of qualified merchandise and a 10% commission for Service and Care plans.

What you get:

If eligible, we offer a competitive benefits package including dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Job Title: Fine Jewelry Commission Sales Associate - West Covina Fash Plz
Location: West Covina, CA, United States - West Covina Fash Plz 1203 Plaza Dr
Job ID: 1102438

J.C. Penney Company Inc.
Plano, Texas

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 4 – 25 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person