JOB PURPOSE: Contributes to profitable sales growth by actively identifying and fulfilling customer needs throughout the checkout process

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales - Greets and assists customers in finding products and delivers outstanding customer service - Partners with other team members when additional support is needed - Actively listens to customer issues in a calm and agreeable manner to resolve problems - Promotes FindMore with associates to drive sales and enhance customer service - Assists with credit, rewards and gift card programs throughout the store - Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP)

• Checkout Standards - Completes checkout processes including returns and re-ticketing - Assists with the signing and merchandising standards at all checkouts - Assists with stocking and merchandising Impulse Fixtures - Proactively calls for assistance when additional help is needed in checkout - Proficiently utilize Point of Sale on Mobile Warrior device to support line management efficiencies - Notifies leadership when supplies are running low and assists with replenishment

• General Operations - Assists with Omnichannel efforts as needed - Assists with recovery, merchandise go backs, replenishment and other operational tasks - Participates in annual inventory processes

• Performance Standards - Supports company shrink and safety initiatives - Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance

CORE COMPETENCIES

EMBRACES A GROWTH MINDSET • Proposes and initiates actions on new ideas that improve our product, stores or practices. • Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives. • Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less. • Acts as a catalyst for change by challenging the status quo and motivating others to make improvements. • Applies a growth mindset by seeing change as an opportunity to learn and grow.

THINKS CRITICALLY • Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. • Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. • Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.

DEMONSTRATES LEADERSHIP • Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace. • Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. • Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions. • Creates a culture of development by coaching and teaching others. • Aligns goals, processes, and culture to create momentum and champion a One Team approach.

TAKES ACCOUNTABILITY • Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. • Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions. • Develops positive and inclusive relationships across the organization.

IMPLEMENTS WITH EXCELLENCE • Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. • Implements project/plans that are well-organized and efficient, seeks feedback and takes action. • Effectively delegates work and communicates plans and expectations to others.

DRIVES RESULTS • Demonstrates a sense of urgency and acts decisively and quickly. • Establishes aggressive goals and takes appropriate risks to achieve results. • Shows confidence when challenged and will do the right thing even when it’s hard. • Strives to achieve excellent results by creating a culture of continuous improvement.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person