• Customer Service & Sales

- Greets and assists customers in finding products and delivers outstanding customer service - Demonstrates exceptional customer service behaviors consistently

- Partners with other team members when additional support is needed

- Actively listens to customer issues in a calm and agreeable manner to resolve problems

• SET / Visual / Environment

- Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance

- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale

- Responsible for maintaining all fitting room and sales floor recovery processes to ensure a clean and organized store environment

- Contributes to the execution of visual elements to support merchandising statements - Responsible for stockroom maintenance

• door to floor / Restock / RFID & Inventory

- Follows placement directions to effectively place & set merchandise statements - Contributes to merchandise receipt and reverse logistics processes

- Assists with the execution of inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification (RFID) scans, etc.)

- Contributes to the Shoe on Display restocking process, including mismates and stockroom organization

- Contributes to the restock program to identify replenishment opportunities

• Omnichannel

• Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed

- Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed

- General Operations

- Responsible for hourly restroom recovery throughout the store

- Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities

- Assists with the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink

• Performance Standards

- Supports company shrink and safety initiatives

- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed
• Weekends only

Work Location: In person