Seasonal Tax Associate Customer Support

Remote U.S. Part Time $29 hour Incentives / Bonuses 401K Match

Opportunity Highlights :

• $29.00 / hour (minimum of 20 hours per week)
• Flexible schedules - Wide range of shifts, including weekends and evenings.
• 100% Remote work (U.S.)
• 100% Remote (U.S.)
• Growth potential

JDA TSG's Tax Services Group is hiring Seasonal Tax Associates for the upcoming tax season. If you have 2 seasons of professional Tax Prep experience and are looking for remote work, we would love to speak with you about joining our team! Come be a part of a fantastic group of customer obsessed Tax professionals beginning in January 2025.

On a Typical Day, you will :

Provide superior customer support via video, phone, and chat, helping customers work on their returns. On one call, you may be navigating software or network connectivity issues;

the next could be researching and answering complex tax questions or assisting with preparing returns.

• Create an excellent customer experience using your expertise in tax preparation and technical ability. A script will help guide your responses.
• Resolve customer problems in a friendly and timely manner to ensure high customer satisfaction.
• Carefully document all customer interactions.

What you bring to the role :

• An Active PTIN and 2 years of professional experience preparing and filing individual (1040) returns using professional tax preparation software in a professional / retail setting.
• Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
• A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)

What We Provide :

• Seasonal / flexible morning through evening hours including weekend only roles. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office.
• W2 position starting at $29 per hour benefits including 401K with a match, perks and other incentives.
• Work from mid-January through April 16, 2025, averaging 20 - 30 hours a week (Yes! Even during the height of the season!) Additional / Overtime hours may be available.
• Comprehensive training and support from our management team, who are committed to helping you excel in this role.
• Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.)
• The opportunity for employment growth within JDA TSG.

Are you ready to start earning supplemental income?

Do you want to help people prepare their taxes without a full-time commitment?

If you are available to work from early January through the end of the standard tax season (mid-April) let's talk!

APPLY NOW!

About JDA TSG :

Since 2011, our mission has remained the same : to partner with clients helping to solve the toughest problems facing their businesses.

We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, leveraging technologies and talent solutions.

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.

Last updated : 2024-07-03