1 Team Manager | Tax Contact Center Operations (Seasonal) Job in Augusta, GA
JDA TSG is Hiring a Team Manager | Tax Contact Center Operations (Seasonal) Near Augusta, GA
- Wide range of shifts, including evenings and weekends.
- 100% Remote work in the U.S.
- Growth potential
- Starting at $38/hour incentives
- Work from early November 2024 through April 30, 2025 averaging 40 hours per week.
On a Typical Day, You Will
- Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals.
- Monitor and evaluate team to identify and provide mentoring and coaching.
- Implement policy updates through training and change control processes.
- Identify areas for process improvement at the individual and team level.
- Analyze daily/weekly/monthly team performance data and deliver performance feedback.
- Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting.
- Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner.
- Escalate customer callbacks as needed.
- Carefully document and keep accurate records of team-related activities .
- Ensure team members meet milestones during onboarding and training periods.
- A passion for customer support and improving the customer experience
- 2 years in a remote, supervisory role, leading teams of 15 customer support professionals.
- Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc.
- A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.)
- Seasonal/flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office.
- W2 position starting at $38 per hour benefits including 401K with match, perks, and other incentives.
- Work from early November through the end of April 2025, averaging 40 hours a week.
- Comprehensive training and support from our management team, who are committed to helping you excel in this role.
- Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.)
- The opportunity for employment growth within JDA TSG.
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
Job Summary
Full Time
Business Services
$93k-121k (estimate)
07/03/2024
07/31/2024
jdatsg.com
NEW YORK, NY
<25
2011
JOHN JOSEPH
<$5M
Business Services
Related Companies
About JDA TSG
JDA TSG is a Managed Services company specializing in outsourced program management, staff & augmentation & process improvement. We provide process optimization services to organizations on a customized, affordable basis. Combining industry expertise with environment specific process re-engineering, we deliver customized & unique solutions for every program, for every client. The outsourcing of critical service delivery functions is not a new phenomenon. Many businesses, have outsourced programs at one time or another. Enormous amounts of monies & resources have been spent on these services, &... in many cases the ROI is questionable at best. JDA TSGs clients are organizations that are typically second generation consumers of management consulting services. They have overpaid for big box solutions & realize there are better, more cost effective ways to get the high caliber service they desire. Our team is dedicated to & passionate about each clients success. We typically manage exclusive programs ranging from 15-75 people. JDA TSG excels at building teams that are committed to delivering high quality services on a daily basis. We provide services throughout the US, Canada, & Latin America. JDA TSG has offices in New York, NY, Irving, TX, Santo Domingo DR, and Bogota Columbia. Below are representations of successful JDA TSG managed programs: Resource Management Field Engineering Delivery IT Operations Management Help Desk Management Niche Recruiting Support JDA TSG is highly specialized in smaller-scale programs, yet provides a level of service designed to meet & exceed the expectations of middle market & Fortune 500 companies. This distinguishes us from many management consulting companies that focus on larger-scale programs & are not well-equipped to optimize smaller-scale programs. Please contact us regarding outsourced professional services or available opportunities to join our growing company at info@jdatsg.com.
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The job skills required for Team Manager | Tax Contact Center Operations (Seasonal) include Leadership, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Team Manager | Tax Contact Center Operations (Seasonal). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Team Manager | Tax Contact Center Operations (Seasonal). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Team Manager | Tax Contact Center Operations (Seasonal) positions, which can be used as a reference in future career path planning. As a Team Manager | Tax Contact Center Operations (Seasonal), it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Team Manager | Tax Contact Center Operations (Seasonal). You can explore the career advancement for a Team Manager | Tax Contact Center Operations (Seasonal) below and select your interested title to get hiring information.
If you are interested in becoming a Team Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Team Manager for your reference.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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