75 Assistant Front Office Manager Jobs in Chicago, IL
JdV by Hyatt is Hiring an Assistant Front Office Manager Near Chicago, IL
- Insurance enrollment available from DAY 1!
- Paid time off available from DAY 1!
- Holiday pay available from DAY 1!
- 401(k) enrollment after 30 days!
- Hotel and travel discounts at worldwide destinations!
- Professional development and promotion opportunities!
You’ll enjoy this job because…
- You want to grow within Front Office
- You enjoy providing excellent guest experience
- You’re self-motivated to go above and beyond
- Supervise and support all Front Office staff (including Front Desk and Bell/Door Staff) to ensure policies and procedures are followed while welcoming guests
- Review and prepare for daily arrivals and look at business on book at least seven days out on a daily basis
- Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
- Maintain knowledge of all of hotel outlet offerings, facilities and local area events
- Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
- Address any credit concerns and communicate any outstanding issues to the next shift manager for follow-up
- Ensure accurate guest data is inputted into HMS profile including comments, history, etc.
- Report and follow up on any guest issues while maintaining a high level of confidentiality will all guest information
- Maintain a detailed log with all guest issues and resolutions
- Communicate hotel’s needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
- Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
- Assist with the training process of new hires and identify training needs with existing employees by weekly focus on “topics of the week”
- Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
- Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff.
- Must possess basic ability to analyze and understand forecasts and budgets
- Other duties as assigned
- Speak, read, and write in primary language used in the workplace
- Sit, stand, walk, and be in front of a computer for 8 hours
- Customer service experience, preferably in Hospitality or related industry
- High School diploma or equivalency education certificate required
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Job Summary
Full Time
$44k-60k (estimate)
06/21/2024
07/12/2024
If you are interested in becoming an Assistant Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Front Office Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Front Office Manager job description and responsibilities
Prioritize and delegate daily work responsibilities to front desk staff.
04/18/2022: Gary, IN
Train and guide front desk staffs to provide quality customer services.
02/02/2022: Casper, WY
Assistant Front Office Managers monitor front desk operations and supervise front office employees.
03/23/2022: Savannah, GA
The Assistant Front Office Manager oversee various tasks to ensure the smooth operations of a hotel or physicians front desk area.
01/24/2022: Rockford, IL
Assistant Store Managers complete management and organizational tasks that support the efficiency of a store operation and promote a great shopping experience for store patrons.
02/14/2022: Omaha, NE
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Assistant Front Office Manager jobs
Aspiring applicants should know that it will be part of their task to explain all hotel policies and pricing to front office staff once hired as a Assistant Front Office Manager.
04/08/2022: Nashville, TN
Keep browsing and reading to learn more about some task and responsibilities as an assistant front office manager.
01/19/2022: San Bernardino, CA
Gain relevant office management experience.
02/24/2022: San Diego, CA
Become proficient with Microsoft Outlook, Excel and Word.
03/17/2022: Saginaw, MI
Candidates who has a superior attention to detail whp can contribute organizational and communication skills to support the smooth and efficient functioning of an office can be an edge when applying for Assistant Front Office Manager role.
01/27/2022: San Bernardino, CA
Step 3: View the best colleges and universities for Assistant Front Office Manager.
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