968 Service Manager Jobs in New York, NY
JEAN-GEORGES MANAGEMENT is Hiring a Service Manager Near New York, NY
abc Restaurants (abc kitchen, abc cocina, and abcV) with Michelin star Chef Jean-Georges Vongerichten invites you to engage in regionally-grown, organically focused cuisine rooted in cultivating a safe relationship with the environment and our table, in a fresh and articulate space.
abc Restaurants have a committed focus on local, sustainable, and organic seasonal produce that does not use pesticides, synthetic fertilizers, insecticides or GMOs; meat, fish, and dairy that is locally sourced and humanely treated pasture-fed, free of antibiotics and hormones; teas, coffees, spices, organic wines, juices and elixirs that are organically cultivated on fair trade cooperatives celebrating and honoring sustainability, artistry and our global diversity.
POSITION SUMMARY
ABC Restaurants, part of the Jean-Georges Management group, seeks a dedicated and experienced Service Manager to oversee daily operations and ensure exceptional customer service across our esteemed establishments: ABC Kitchen, ABC Cocina, and ABC V. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage service staff to maintain the highest standards of excellence.
ESSENTIAL JOB RESPONSIBILITIES
- Leadership and Staff Management:
- Supervise, train, and mentor service staff, including waitstaff, hosts, and support staff.
- Conduct regular staff meetings to communicate updates, expectations, and motivational messages.
- Address and resolve any staff-related issues or conflicts promptly and professionally.
- Customer Service:
- Ensure all guests receive exceptional service, addressing any complaints or concerns swiftly to maintain customer satisfaction.
- Monitor and enhance the overall dining experience by observing service flow and interacting with guests.
- Operational Management:
- Oversee the daily operations of the restaurant during assigned meal periods (breakfast, lunch, dinner, or brunch).
- Coordinate with kitchen staff to ensure seamless food service and quality.
- Manage reservation systems and seating plans to optimize service efficiency and customer satisfaction.
- Training and Development:
- Develop and implement training programs for new and existing staff to uphold service standards.
- Provide ongoing feedback and performance evaluations to service team members.
- Compliance and Safety:
- Ensure compliance with health, safety, and sanitation regulations.
- Conduct regular inspections to maintain a clean and safe environment for guests and staff.
- Event Coordination:
- Assist in planning and executing special events, private dining, and large group reservations.
- Coordinate with Events Department to ensure successful event execution.
- Communication and Collaboration:
- Maintain open communication with the Director of Restaurants, kitchen staff, and other management team members.
- Collaborate with the Director of Restaurants to develop strategies for improving service and increasing sales.
- Proven experience as a Service Manager or similar role in a high-volume restaurant.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of restaurant operations and service standards.
- Proficiency in restaurant management software and POS systems.
- A passion for delivering exceptional customer service and hospitality.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Ability to perform the essential job functions consistent safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to lift and carry up to 20 lbs.
- Ability to stand for prolong periods of time.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the property. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Climbing steps regularly
The base pay range for this position is a salary range of $70,000 - $75,000 per year. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.
Lucy Restaurant LLC is an Equal Opportunity Employer
Job Summary
Full Time
$78k-103k (estimate)
09/09/2024
09/25/2024
jean-georges.com
NEW YORK, NY
50 - 100
1991
LOIS FREEDMAN
$5M - $10M
Restaurants & Catering Services
Related Companies
About JEAN-GEORGES MANAGEMENT
Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 39 restaurants located in 10 countries, we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations. We pride ourselves o...n cultivating talents as well as hiring skilled professionals and rewarding them with the chance to grow alongside our constantly evolving organization and industry. Jean-Georges has made culinary history and developed a reputation as remarkable as his food by tapping his deep understanding of the restaurant world and pairing it with his forward-thinking vision. It was during this time spent working and traveling throughout Asia that Jean-Georges developed his love for the exotic and aromatic flavors of the East. His signature cuisine abandons the traditional use of meat stocks and creams and instead features the intense flavors and textures from vegetable juices, fruit essences, light broths, and herbal vinaigrettes. Jean-Georges culinary vision has redefined industry standards and revolutionized the way we eat.
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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
