JCMG’s Neurology Clinic is looking for an organized, compassionate, and dynamic Practice Manager. Primary location: Columbia, Reports to: Director of Clinical Operations.
This is a full-time position with full benefits, including insurance, 148 PTO hours per year, 56 hours of paid Holidays per year, including the day after Thanksgiving, and an Employee Retirement Plan (401K) with employer match. Tuition reimbursement and a grow our own Medical Assistant Program.
Normal working hours are Monday- Friday, 8:00-5:00. However, hours could vary based on the needs of the department.
Salary is based on experience.
RESPONSIBILITIES
Create and maintain a high-performing team by interviewing, selecting, training, evaluating, coaching, counseling, disciplining, and leading staff within assigned areas of responsibility.
Assist with the development, administration, and achievement of the budget and financial targets of the assigned clinic(s).
Achieve and maintain high patient satisfaction by creating a culture of care, investigating and responding to patient problems and complaints, and following up on satisfaction surveys.
Achieve and maintain high staff satisfaction by leading, developing, and supporting a high-performing team.
Consistently communicate with staff to keep all informed of goals, expectations, policy/procedure changes, and activities relating to the assigned areas and all JCMG/MMG.
Ensure the prompt delivery of patient services by implementing improvements and enhancements to patient access and efficient patient flow.
Establish, maintain, and monitor staffing levels, productivity, and throughput.
Confer with director, departmental chair, administration, practice physicians, and others to resolve operational problems and to promote excellence in the delivery of care.
Coordinate and direct the development of processes and procedures for assigned areas, which are compatible with established policies of JCMG/MMG.
Develop and produce monthly practice activity reports related to clinical, financial, and operational outcomes.
Represent the area of responsibility as needed or requested by the supervisor or administration.
Manage the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care.
Monitor and oversee time and attendance in alignment with JCMG/MMG policies and practices, ensuring accuracy of records and timely approval for payroll purposes.
May complete unit/department specific duties and expectations as outlined in department documents.
JCMG Core Competencies:
Strives for continuous quality improvement.
Participates in educational experiences designed to maintain and/or improve professional competence.
Maintains high work ethic standards.
Provides quality customer service to staff, patients, and visitors at all times.
MINIMUM QUALIFICATIONS
Education & Experience:
Bachelor’s degree.
Two (2) years of experience in a health care setting
One (1) year of supervisory experience.
Completion of a health care-related fellowship program and a master’s degree in business, healthcare administration, or a related area may be substituted for the experience and supervisory requirements.
Preferred Qualifications:
Bachelor’s degree in a health or business-related field
Master’s degree in business or healthcare administration
Two (2) years of supervisory experience
Experience in a medical practice or ambulatory care environment.
Experience with finance, budgets and process improvement strongly preferred.
Additional license/certification requirements as determined by the hiring department.
Knowledge/Skills/Abilities:
Strong leadership skills and ability to work collaboratively with a large team.
Good verbal and written communication skills
Ability to problem solve.
Ability to work effectively with Physicians, Administrative/Management staff, internal and external customers, and patients.
Excellent computer skills
Ability to work efficiently under time constraints.
Ability to handle multiple assignments simultaneously.