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Why Choose Jefferson Health Plans?
We are an award-winning, not-for-profit health maintenance organization offering Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) plans that include special benefits to improve the health and wellness of our members. We are committed to creating a community where everyone belongs, acknowledges, and celebrates diversity and has opportunities to grow to their fullest potential.
While this job currently provides a flexible remote option, due to in-office meetings, training as required, or other business needs, our employees are to be residents of PA or the nearby states of DE or NJ.
Perks of JHP and why you will love it here:
We are seeking a talented and enthusiastic AVP, CHC Clinical ( Program Manager) to join our team!
The full‐time AVP, CHC Clinical ( Program Manager) is responsible for the operations of CHC. This position provides leadership and oversight for all areas of service coordination and care management of CHC NFCE and aligned/unaligned NFI participants. This position oversees the performance of any contracted Support Coordination Entities (SCEs). The CHC Program Manager also leads staff and functions supporting service coordination including training, caregiver support, participant advocate/peer supporters, community health workers, behavioral health coordination, and community outreach. They are responsible for maintaining positive working relationships with external parties active in the LTSS space including Area Agencies on Aging (AAA), Centers for Independent Living (CIL), SCEs and other community organizations.
As the AVP, CHC Clinical (Program Manager), your daily duties may include:
• Able to work in a constant state of alertness and safe manner.
• Manage internal service coordination and SCE processes including quality, compliance, and staffing.
• Ensure functions supporting service coordination have integrated, efficient and compliant processes.
• Serve as business user lead for the integrated case management system, interacting with other IT and business process SMEs.
• Support and provide input on Quality activities and initiatives such as the achievement and maintenance of NCQA LTSS Distinction and setting annual HEDIS and CAHPs measures.
• Work across the health plan operating areas to develop and continually monitor appropriate Service Level Agreements for operational areas and coordination protocols for other departments including Quality, Utilization Management, and DSNP.
• Establish and maintain relationships with external parties that support successful LTSS performance including, but not limited to, SCEs, AAAs, CILs, advocacy groups, and community organizations.
• Routinely evaluate performance and continuously modify business approaches to improve performance.
• Maintain awareness of both the external and internal competitive landscape and recommend program enhancements, as warranted.
• Stay current with all pertinent regulatory and compliance requirements including but not limited to CMS, DHS, and OLTL.
• Conduct self in accordance with HPP code of conduct; ensure entire department also follows HPP corporate wide policies and procedures.
• Perform other duties as assigned.
Qualifications
Skills, We Value
Full Time
$117k-152k (estimate)
09/08/2024
10/04/2024