3 communications specialist part time rotating shift Jobs in philadelphia, pa
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Jefferson - Center City, Philadelphia, PA
Philadelphia, PA | Part Time
$85k-111k (estimate)
4 Months Ago
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Jefferson - Center City, Philadelphia, PA
Philadelphia, PA | Part Time
$142k-183k (estimate)
7 Months Ago
Communications Specialist- Part time, Rotating shift
$72k-90k (estimate)
Part Time | Hospital
2 Months Ago
Jefferson Health is Hiring a Communications Specialist- Part time, Rotating shift Near Philadelphia, PA
Org Marketing Statement Today, Jefferson Health and its network of hospitals and physician practices serve patients throughout the Delaware Valley. We have a robust network of 18 hospitals, 3500 physicians, 9600 nurses, 3,876 licensed beds, and physician practices throughout the counties of:
In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.
Department Marketing Statement CultureWe are a creative and collaborative team dedicated to outstanding professional work on behalf of our patients. Our goal is to meet our patients' needs and help them advocate for themselves and their family members. We believe our place in the community is as a healer, an activist, and a trusted friend. We perform our duties with empathy and compassion as we serve the needs of the underserved population of North Philadelphia. While we do have an academic component to our work, we strive to be community doctors who take pride in serving others. Join us...make a difference.
ResponsibilitiesJob SummaryThe Communications Specialist serves as an ambassador for internal and external customers calling the main number of a Jefferson Health facility 24 hours a day, 7 days a week, and 365 days a year. The team is often the first point of contact for patients and family members to Jefferson Health so it is important that they provide service excellence to ensure a positive interaction by answering all calls with a “voice with a smile”. The Communications Specialist is also responsible for assisting all internal callers with general contact information, call transfers, paging and related information, on-call schedules, and processing critical hospital codes.
Essential Functions
Computer Skills
Communication and Problem Solving
Multi-tasking – Ability to navigate multiple screens while talking
Medical Terminology
Minimum Education and Experience Requirements:Education:
High school diploma or equivalent required
ANDExperience:
Salary Band I: No prior experience as a Communications Specialist/ Operators in a hospital, call center or comparable environment but works in a position with applicable customer service contact.
Salary Band II: 1-3 years of experience as a Communications Specialist/ Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage.
Salary Band III: 3-5 years of experience as a Communications Specialist/ Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage
Salary Band IV: 5 years of experience as a Communications Specialist/ Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage
- Bucks
- Camden
- Gloucester
- Montgomery
- Philadelphia
In keeping with Jefferson's Mission, We Improve Lives, it is our goal to recruit, retain, develop and reward highly-qualified employees. If you are enthusiastic, caring and dedicated to service excellence, we invite you to consider joining Jefferson. Jefferson encourages its employees to expand their knowledge and develop their careers through growth opportunities and continuing education.
Department Marketing Statement CultureWe are a creative and collaborative team dedicated to outstanding professional work on behalf of our patients. Our goal is to meet our patients' needs and help them advocate for themselves and their family members. We believe our place in the community is as a healer, an activist, and a trusted friend. We perform our duties with empathy and compassion as we serve the needs of the underserved population of North Philadelphia. While we do have an academic component to our work, we strive to be community doctors who take pride in serving others. Join us...make a difference.
ResponsibilitiesJob SummaryThe Communications Specialist serves as an ambassador for internal and external customers calling the main number of a Jefferson Health facility 24 hours a day, 7 days a week, and 365 days a year. The team is often the first point of contact for patients and family members to Jefferson Health so it is important that they provide service excellence to ensure a positive interaction by answering all calls with a “voice with a smile”. The Communications Specialist is also responsible for assisting all internal callers with general contact information, call transfers, paging and related information, on-call schedules, and processing critical hospital codes.
Essential Functions
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
- Providing Service Excellence to all callers internal and external
- Promptly answers incoming calls and asks appropriate questions to properly direct the call
- Utilized all available resources so calls are directed timely and accurately
- Makes outbound calls when follow-up is needed
- Ensures urgent calls are handled with priority and escalation processes are utilized when necessary
- Communicates effectively with patients, physicians and other departments regarding delays
- Practices de-escalation and service recovery methods
- Consistently achieve team metric standards and expectations
- Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication
- Brings forth any compliance or ethics issues and recommendations for operational improvement
- Demonstrate reliability in daily work practices with a clear understanding of Jefferson Health policies and procedures
- Additional miscellaneous duties and responsibilities may be assigned by leadership
Computer Skills
Communication and Problem Solving
Multi-tasking – Ability to navigate multiple screens while talking
Medical Terminology
Minimum Education and Experience Requirements:Education:
High school diploma or equivalent required
ANDExperience:
Salary Band I: No prior experience as a Communications Specialist/ Operators in a hospital, call center or comparable environment but works in a position with applicable customer service contact.
Salary Band II: 1-3 years of experience as a Communications Specialist/ Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage.
Salary Band III: 3-5 years of experience as a Communications Specialist/ Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage
Salary Band IV: 5 years of experience as a Communications Specialist/ Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage
Job Summary
JOB TYPE
Part Time
INDUSTRY
Hospital
SALARY
$72k-90k (estimate)
POST DATE
05/27/2024
EXPIRATION DATE
07/18/2024
WEBSITE
jeffersonhealth.org
HEADQUARTERS
CHERRY HILL, NJ
SIZE
3,000 - 7,500
FOUNDED
1995
TYPE
NGO/NPO/NFP/Organization/Association
CEO
ALBERT SMITH CPA
REVENUE
$500M - $1B
INDUSTRY
Hospital
Related Companies
About Jefferson Health
Jefferson is a New Jersey-based non-profit health care system that offers services such as cardiovascular care, neurosciences and rehabilitation therapy.
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