9 Patient Access Representative - Jefferson Torresdale - FT Eve Jobs in Philadelphia, PA
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Jefferson - Center City, Philadelphia, PA
Philadelphia, PA | Full Time
$41k-51k (estimate)
4 Months Ago
Patient Access Representative - Jefferson Torresdale - FT Eve
$38k-47k (estimate)
Full Time | Hospital
5 Days Ago
Jefferson Health is Hiring a Patient Access Representative - Jefferson Torresdale - FT Eve Near Philadelphia, PA
ResponsibilitiesPRIMARY FUNCTION:Handle multi-channel interactions in a centralized contact center environment from patients, families and physicians to schedule, register and financially clear patient appointments. Meet every transaction with the utmost service and resolve; providing a patient experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution. Demonstrate commitment to service and follow-through. Follow departmental protocols to ensure patient safety and accurate data entry.
ESSENTIAL FUNCTIONS:
ESSENTIAL FUNCTIONS:
- Schedule patient appointments and register patient across the Jefferson Health System for primary and specialty care visits and/or at least four outpatient service lines in accordance with established clinical and insurance requirements to improve access and care coordination.
- Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, verify demographic information, run medical necessity, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.
- Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services.
- Assure regulatory and compliance requirements following local payor coverage determinations.
- Access contact center software to answer, coordinate, track, and monitor interactions across multiple channels of communication.
- Maintain qualitative and quantitative individual and team performance targets.
- Interact with co-workers, visitors, and other staff consistent with the values of Jefferson.
- High school degree or GED. Associate degree preferred.
- Previous customer service experience, preferable in a health care setting.
- Proficient in the use of computers.
- Type 35 wpm.
- Knowledge of medical terminology and medical terminology used by insurance and managed care health plans.
- Bilingual skills a plus.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Hospital
SALARY
$38k-47k (estimate)
POST DATE
06/22/2024
EXPIRATION DATE
07/20/2024
WEBSITE
jeffersonhealth.org
HEADQUARTERS
CHERRY HILL, NJ
SIZE
3,000 - 7,500
FOUNDED
1995
TYPE
NGO/NPO/NFP/Organization/Association
CEO
ALBERT SMITH CPA
REVENUE
$500M - $1B
INDUSTRY
Hospital
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About Jefferson Health
Jefferson is a New Jersey-based non-profit health care system that offers services such as cardiovascular care, neurosciences and rehabilitation therapy.
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