In Los Angeles, the starting hourly base pay rate for Team Jeni's Service Assistants is $21.00/hour but our Service Assistants have the opportunity to earn an average of $31.03 per hour!*

*This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary.

Jeni’s Splendid Ice Creams is searching for a Service Assistant to join our Calabasas team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Service Assistants are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Service Assistants act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. 

Service Assistants will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.

Qualities of a Service Assistant:

• Full-time presence with night and weekend availability

• Passion for customer service and exemplary role model

• Energetic, positive, and skillful communicator

• Strong work ethic, great judgment, and good heart

• Calm under pressure and handles adversity with grace

• Master of daily operations and delegation

• Committed to the well-being of their shop team, their community, and the environment around them

Benefits of a Service Assistant:

• Competitive hourly rate tips

• Full-time hours

• Paid time off and holidays

• 4% match on 401k contributions after 3 months of employment

• A one-month paid sabbatical after 3 years of continuous service

• Annual paid day to volunteer for a non-profit organization that matters to you

• 50% discount at Jeni’s Scoop Shops and online

• Career development toward Shopkeeper Apprentice and beyond

About Jeni’s Splendid Ice Creams:

Founded by Jeni Britton in 2002, Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Our Service Assistants make a difference in their shop, their community, and in how they lead their team and serve their customers. If this opportunity sounds delicious to you, please apply.

While upholding rigorous safety and cleanliness standards has always been part of how we operate at Jeni's, due to Covid-19 we have added additional measures in our scoop shops to optimally support the safety and health of our employees and customers.

Jeni's is an equal opportunity employer. Said our way, we love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form. 

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NOTICE PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT AND CALIFORNIA PRIVACY RIGHTS ACT 

Effective Date: July 1, 2020

Last Reviewed on: December 7, 2023

Introduction 

This Privacy Notice (the “Privacy Notice”) is adopted to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this Privacy Notice.

Jeni’s Splendid Ice Creams, LLC (“Jeni’s”) is committed to protecting the privacy and security of personal information. In the course of our business, we may ask job applicants, prospective employees and employees (“you” or “your”) to provide personal information relating to your employment or prospective employment. This Privacy Notice describes how Jeni’s collects and uses personal information, the categories of personal information we collect and instances when the personal information may be disclosed to third parties. Jeni’s will only collect and process personal information in accordance with this Privacy Notice, unless otherwise required or permitted by applicable law.

Information We Collect 

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual ("Personal Information"). 

Further, under California law certain data elements are classified as Sensitive Personal Information (“SPI”). Collection of such data provides possible additional rights to California employees (see Your California Privacy Rights). Below is a list of data elements that are classified as SPI:

 Identifying Information: SSN, Driver’s license number, passport/visa information, immigration information

 Demographic data: Race, ethnic origin

 Financial Information: Banking details

 Health and safety information: Employment-relevant health conditions, workplace illness

 IS information: contents of user’s mail, email, or text messages

 Biometric Information: Facial recognition scans, fingerprints, iris/retina scans, and keystroke or other physical patterns

 Geolocation Data: Precise physical location

 Other SPI: religious/philosophical beliefs, union membership, sexual orientation, credit card number/access code, genetic data

Personal Information does not include: 

 Publicly available information from government records. 

 Deidentified or aggregated consumer information.

 Information excluded from the CCPA’s scope, like:

o Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; 

o Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994. 

Jeni’s has and may continue to collect the following categories of personal information from employees, applicants and contractors for the purposes stated below, as well as the following purposes: efforts to recruit employees, administration of benefits, paying and reimbursing expenses, managing your employment relationship with us, conducting performance related reviews, accounting and human resource services, assisting in case of emergency, monitoring eligibility to work in the U.S., ensuring a safe and efficient working environment, facilitating a better working environment, maintaining security, and compliance with applicable laws and regulatory requirements, conducting internal audits and workplace investigations, investigating and enforcing compliance with and potential breaches of Jeni’s policies and procedures, engage in corporate transactions requiring the review of employee records, maintaining commercial insurance policies and coverages: 

 Pre-Hire Documents: job application and/or resume, cover letter with salary requirements, prior employment history, education information, background check information, drug test information, job interview notes, candidate evaluation records, written recommendations or notes from reference interviews. This information is collected for the above stated purposes and to comply with local, state and federal law requiring employers to maintain such records, to effectively hire qualified candidates, etc. and to assess qualifications for a particular job or tax, conduct performance reviews and determine performance requirements.

Jeni’s will not collect additional categories of personal information or use the personal information collected for materially different, unrelated, or incompatible purposes without first providing you with additional and/or updated notice.

We do not share your personal information as defined under Cal. Civ. Cd. 1798.140(ah). Disclosure to Third Parties

Jeni’s does not sell or otherwise disclose your personal information to any third parties for any monetary consideration. Jeni’s only shares your personal information with service providers to the extent necessary in order to administer employee benefits, including for payment of wages, tax processing, and health insurance, and in connection with its human resource activities. Jeni’s also discloses your information when required by local, state, or federal law.

Retention Schedule

We will retain your personal information for no longer than is necessary for the purposes noted above, unless otherwise extending the retention period is required or permitted by law or subject to our retention policies as may be in place from time to time.

Your Rights and Choices Under California Law

The CCPA provides California employees with specific rights regarding their personal information. This section describes CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights 

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

 The categories of personal information we collected about you.

 The categories of sources for the personal information we collected about you.

 Our business or commercial purpose for collecting or selling that personal information.

 The categories of third parties with whom we share that personal information.

 The specific pieces of personal information we collected about you (also called a data portability request).

 If we disclosed your personal information for a business purpose, a list of the disclosures made identifying the personal information categories that each category of recipient obtained.

Correct/Rectify Personal Information 

You have the right to rectify (correct, update, or modify) the personal information we collect about you. After making such a request, we will take commercially reasonable efforts to correct inaccurate personal information within 45 days of receiving the request. In the event an extension is needed, we may take an additional 45 days when reasonably necessary. In this case, We will provide you a notice of extension within the first 45-day period.

Deletion Request Rights 

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

 Fully carry out your relationship with us as an employee or job applicant

 Detect security incidents, protect against malicious, deceptive, fraudulent or illegal activity, or prosecute those responsible for such activities.

 Debug products to identify and repair errors that impair existing intended functionality.

 Exercise free speech, ensure the right of another consumer to exercise their free speech rights or exercise another right provided for by law.

 Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).

 Engage in public or peer-reviewed scientific, historical or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, specifically if you previously provided informed consent and deleting that information may seriously impair or render impossible the research’s achievement.

 Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

 Comply with a legal obligation.

 Make other internal and lawful uses of personal information that are compatible with the context in which you provided it.

Exercising Access, Rectification, Data Portability, and Deletion Rights 

To exercise the access, rectification, data portability and deletion rights described above, please submit a verifiable request to us by either:

 Calling us at 614.360.2565

 Via Email at hr@jenis.com.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

 Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

 Describe your request with sufficient detail that allows us to properly understand, evaluate and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format 

Per CCPA requirements, we will confirm receipt of a consumer’s request within 10 days. We will try our best to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the receipt of the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another and should allow you to further transmit information if you desire.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive or unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination 

We will not discriminate against you for exercising any of your CCPA rights. Based solely on the exercise of your CCPA rights. 

Changes to This Privacy Notice

Jeni’s reserves the right to update this Privacy Notice at any time and will provide you with a new Privacy Notice when and if any updates are made.

To ask questions or comment about this Privacy Policy, contact hr@jenis.com.