About Jericho Project

Inspired by the belief that transformation can occur in every individual, Jericho Project was founded in 1983 to help New York City address and end homelessness among single adults and families.
Jericho Project steadfastly works to advance its mission by creating a community that inspires individual change, fosters sustainable independence, and motivates men and women to reach their greatest potential.

Jericho has grown from its genesis as a small housing program to a comprehensive agency providing over 600 units of supportive housing, as well as significant life changing services to over
2,000 homeless and at-risk adults and children throughout New York City.

About the Position

The Jericho Project Case Manager will be responsible for providing housing stability support services to formerly homeless individuals and/or families. The Case Manager will carry a caseload of approximately 20 to 25 formerly homeless and/or low-income individuals/families.

The Case Manager will be required to have frequent contact with tenants, weekly and/or monthly face-to-face meetings, telephone conversations, and aftercare contacts. Frequent electronic exchanges with colleagues are expected.

Responsibilities:

• Provide direct case management services (on-site and in the field). Case management services will include but not limited to developing and updating service plans, assistance with obtaining public assistance, Social Security benefits/entitlements and other publicly available resources that may be beneficial to the tenant’s housing stability.
• Using a person-centered approach, provide case management services and assessments rooted in evidence-based models such as Motivational Interviewing, Critical Time Intervention and Harm Reduction.
• Utilize electronic health records. Maintain accurate and up-to-date tenant files/charts.
• Coordinate and document clinical case management and psychosocial services while also documenting the overall effectiveness of the case management services provided. Case Managers will develop an Individual Service Plan and review the plan periodically to document process toward goals.
• Serve as a liaison between tenants and community providers.
• Facilitate groups with a focus on life skills, education and support, relapse prevention and mental health counseling.
• Complete referrals to medical, mental health, and other outside providers.
• organizational and funder regulations. Adhere to documentation requirements as assigned by leadership and funder regulation/standard.
• Coordinate aftercare services and follow-up contacts for post-discharge updates.
• Conduct outreach and engagement including apartment visits and inspections.
• Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.
• Work with Property Management staff to assist tenants to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors.
• Mediate landlord-tenant disputes that threaten housing stability.
• Utilize trauma informed interventions and culturally responsive engagement techniques to assist tenants with overcoming barriers to housing stability.
• Participate in community initiatives to fulfil Jericho Project’s mission to end homelessness
• Provide crisis intervention as needed.
• Provide all services in a manner that respects cultural differences amongst tenants.
• Carry out other duties as assigned by leadership.
• Field work can account for 85% of your time

Requirements:

• A bachelor's degree in human services or related field.
• Fluent in Spanish is a must.
• Must possess strong organizational, writing, communication, and computer skills.
• Some relevant experience working with low-income or homeless populations.
• Candidates must be self-starters with the skills and energy to work within the community.
• Case Manager is regularly required to type, use hands and fingers, reach with hands and arm. The Case Manager is regularly required to walk, stoop, and kneel. The Case Manager is often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift. Occasionally the Case Manager is required to lift items less than 5 pounds. The Case Manager is regularly required to move throughout the facility while carrying out job duties.

Compensation:
The salary range for this position is $48,000.00 to $50,000.00 annualized . Jericho Project offers a comprehensive benefits package. Employees are eligible for a merit increase annually. Merit increases are based on the employee’s performance during the prior year.

Job Type: Full-time

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• working with low-income & homeless: 2 years (Required)
• Motivational Interview: 2 years (Required)
• Harm Reduction: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person