**PRIMARY OBJECTIVE**

To perform customer checkout transactions as required for daily sales and to ensure a positive shopping experience for customers.

**NATURE AND SCOPE**

Primary emphasis in this position is on following front-end checkout procedures in all transactions, expedient processing of all orders, and maintaining positive customer relations. The position requires ongoing customer interaction, providing prompt, courteous and accurate service. This position requires ongoing social skills/verbal interaction, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. Daily assignments and work direction is provided by the Customer Service Manager or person in charge.

**ESSENTIAL POSITION FUNCTIONS**

**Assist customers and ensure proper service levels and courtesy from all associates**

* Greet, offer assistance, and thank customers

* Answer or refer questions, and respond to customer requests as needed

* Bring customers to location of item

* Perform price checks

* Respond to customer assistance needs/calls promptly

* Direct customer problems to management as appropriate

* Monitor and ensure prompt, courteous, and accurate customer relations

**Perform product scanning and processing of customer order in an accurate, efficient and prompt manner**

* Ensure minimal waiting time for each customer

* Account for all products in and under the cart before beginning customer order

* Ask for coupons before beginning an order and code coupons accurately

* Scan each item so it is properly identified by the register system

* Obtain prices for items not identified by the register system and complete scan error forms for discrepancies

* Have working knowledge of most frequent product codes and new items

* Use care in handling of products

* Utilize proper etiquette for phone calls, and when using the paging system

* Follow policy and procedures when handling tobacco, alcohol and lottery transactions

**Ensure properly handling of all forms of tender and coupons**

* Count and enter cash into register system

* Enter credit and debit card transactions into register system

* Enter electronic transactions (food stamps) into the register system

* Verify information on check, enter and appropriately utilize check verification system and tender check into register system

* Ensure coupons are valid, enter to correct department

* Maintain clean, neat and organized check-out and work area

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**Ensure accurate handling of all voids, returns, refunds and exchanges**

* Follow store return, refund and exchange policies

* Complete refund forms and record on register log

* Handle transaction in a courteous and efficient manner

* Call for shop back of perishable product as required

**Follow front end safety and security procedures**

* Use appropriate scanning techniques and ergonomic methods

* Know and understand store emergency procedures

* Apply security tape as needed for proof of purchase

* Notify appropriate personnel in case of theft or shoplifting

**6. Assist with front end maintenance and cleaning**

* Clear floor and carts, clean and stock registers, fill bag stations, assemble tote boxes, and perform shop back

* Straighten and fill product at check stands as directed

**7. Follow all store and department policies and procedures**

**8. Perform other duties as assigned or delegated**

***PHYSICAL REQUIREMENTS:***

FREQUENT: 15% of the work shift or at least ten repetitions per work shift.

OCCASIONAL: Approximately less than 15% of the work shift or fewer than 10 repetitions per work shift.

FREQUENT:

***Physical***

lifting/carrying to 50 lbs., pushing/pulling to 20 force pounds, equipment operation (scanner, register, check approval machine, coupon machine), reaching, standing, turning

*Position functions and physical requirements may vary by store location.*

**Americans with Disabilities Act (ADA)**

Jerrys Enterprises, Inc. will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit the store to which you are applying.

**Privacy**

We respect our applicants privacy. Applicants will be required to provide specific information to complete the application process. The information you provide, unless otherwise specified, will only be used in regard to our employment decision.

locationCub Foods Quarry - 1540 New Brighton Blvd, Minneapolis, MN 55413Jerrys Enterprises, Inc. has a unique commitment to the customer and a strong history of excellence. For over 50 years we have been your neighbor, serving you, the purposeful, family-focused and smart shopper. Our customers are our top priority, and our friendly staff works hard to make sure your shopping experience is exceptional. Our food market is determined to deliver quality perishables, convenience, competitive pricing, and an authentic neighborhood experience. We make it easy to shop local, eat healthy, go organic and enjoy fresh food!