153 Technical Support Engineer Jobs in New York, NY
Jesica.ai is Hiring a Technical Support Engineer Near New York, NY
Responsibilities
- Provide technical support and assistance to customers via phone, email, or ticketing system.
- Diagnose and troubleshoot technical issues related to [specific technologies and products].
- Collaborate with product managers, developers, and other teams to resolve complex technical problems.
- Document and track customer issues, resolutions, and escalations in a timely and accurate manner.
- Communicate effectively with customers to ensure their technical issues are resolved satisfactorily.
- Create and maintain knowledge base articles, FAQs, and troubleshooting guides for customers and internal use.
- Participate in continuous improvement initiatives to enhance technical support processes and customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4 years of experience in technical support or a related role.
- Proficiency in [networking, hardware, software, or other relevant technologies].
- Strong understanding of technical support principles and best practices.
- Excellent problem-solving skills and attention to detail.
- Proven track record of delivering high-quality technical support to customers.
- Strong communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
Job Summary
Full Time
$96k-120k (estimate)
06/21/2024
07/14/2024
The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, Customer Service, Problem Solving, Computer Science, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
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