1 Manager IT Loyalty Experience Job in New York, NY
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Manager IT Loyalty Experience
$121k-166k (estimate)
Full Time | Transportation
5 Days Ago
JetBlue is Hiring a Manager IT Loyalty Experience Near New York, NY
Position Summary:The Manager IT, Loyalty Experience is the point of contact for all strategic and tactical solutions for the designated business area. The Manager is responsible for planned initiatives, projects, and ongoing IT services, project delivery, and business partner management. The Manager leads, coaches and develops a team of crewmembers focused on solution delivery and/or operational support. The Manager will be involved in operational support of all solutions and or applications within scope of responsibility.
The Manager is comfortable with maintaining a public profile and building relationships throughout the organization. The Manager is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.Essential Responsibilities:
The Manager is comfortable with maintaining a public profile and building relationships throughout the organization. The Manager is also able to change priorities and focus to meet business demands, excels when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.Essential Responsibilities:
- Function as the point of contact for all strategic and tactical solutions for Loyalty.
- Responsible for planned initiatives, projects, and ongoing IT services, project delivery, and business partner management.
- Leads, coaches and develops a team of crewmembers focused on solution delivery and/or operational support.
- Manage partnerships to develop and deliver an IT Strategy and an annual plan to support the business functions aligned to the area of responsibly including a solution and or application roadmap.
- Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility.
- Manage the Loyalty related Customer Experience in partnership with Business unit, ensures that clear and concise requirements are understood and agreed service levels are maintained.
- Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility.
- Manage a "portfolio" of applications / solutions from conception to retirement.
- Responsible for establishing, tracking and improving key product metrics and Key Performance Indicators (KPIs) for the portfolio of products in their purview.
- Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which aligns with business unit’s requirements and expectations.
- Manage production and non-production environments through change control management.
- Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security and regulatory requirements.
- Ensure continued accountability for product and services delivery within assigned business units and across IT.
- Partner with other IT Managers to ensure alignment and drive efficiencies.
- Provide direct or indirect oversight of delivery teams for applicable portfolio initiatives.
- Take a significant role in leading and coaching direct team and/or indirect crewmembers to support the engagement, growth and development of the Succession plan for the IT department.
- Other duties as assigned.
- Bachelor’s degree in Computer Science, Computer Engineering or a related discipline; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous relevant work experience.
- Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers.
- Three (3) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects (Project Management Body of Knowledge (PMBOK), Microsoft Solutions Framework (MSF), Software Engineering Institute (SEI), Agile Methods, Rational Unified Process (RUP), etc.).
- Three (3) years’ experience in software development and/or production support services.
- Three (3) years’ experience with portfolio management, project delivery, and business partner management.
- Available for moderate overnight travel (up to 35%).
- In possession of valid travel documents with the ability to travel in and out of the United States.
- Able to work flexible hours and be available for emergency response on short notice
- Must pass a pre-employment drug test.
- Must be legally eligible to work in the country in which the position is located.
- Authorization to work in the US is required. This position is not eligible for visa sponsorship.
- Master’s degree in Computer Science, Computer Engineering or a related discipline.
- Experience managing a cross-functional team (multiple business and IT areas).
- Experience working in an Agile/SAFe environment.
- Experience managing a full project or initiative, including presenting recommendations to senior leadership.
- Thorough knowledge of Loyalty and E-Commerce user experience.
- Exposure to JetBlue’s IT disciplines and interdependencies and business units and how their needs drive IT strategy.
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short-notice
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
- Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
- Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
- Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
- Computer and other office equipment
- Traditional office environment
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
- The base pay range for this position is between $118,800.00 and $177,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$121k-166k (estimate)
POST DATE
09/13/2024
EXPIRATION DATE
10/10/2024
WEBSITE
jetblue.com
HEADQUARTERS
FORT LAUDERDALE, FL
SIZE
15,000 - 50,000
FOUNDED
1999
TYPE
Public
CEO
MIKE THOMPSON
REVENUE
$1B - $3B
INDUSTRY
Transportation
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About JetBlue
JetBlue Airways offers passenger and cargo air transportation services to destinations in the US, Mexico, the Carribean, and Central & South America.
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