The Account Manager is responsible for strategizing personalized approaches to drive results across key performance indicators tied to organizational business plans while generating new revenue. Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This role works closely with the Logistics Business Development Manager, Account Managers, Agency Development Managers, and insurance agents to educate and onboard clients into JM Shipping Solutions.

WHY Jewelers Mutual:

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Maintain and respond to communication via email and phone queue with current and potential clients and partners
• Qualify leads based on their fit with the company’s offerings and objectives
• Execute onboarding, including setup and training of a new partner on systems, processes, and sales techniques across multiple mediums and audiences
• Collaborate with cross-functional teams to understand customer needs and pain points, ensuring alignment between the company’s offerings and customer expectations
• Lead, troubleshoot, and resolve partner issues with a sense of urgency
• Utilize Salesforce at organizational direction to build strong, accountable engagement tracking
• Collaborate with appropriate business areas for to improve efficiencies and improve the partner, agent, and customer experience
• Continuously refine strategies based on performance metrics and changing market dynamics

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONS

• HS diploma or GED required; advanced degree preferred
• 2 years of customer facing experience preferred
• Must have experience with the MS Office Suite
• Strong communication skills at all levels including the ability to inform, educate, negotiate, and persuade
• A team-player who is energetic, flexible, collaborative, proactive
• Ability to translate results to presentations that tell a story with appropriate calls-to-action
• Strong relationship builder
• Ability to measure incremental success toward overarching goals
• Must be comfortable with managing healthy conflict
• Take initiative without being prompted
• Ability to effectively manage competing priorities and/or multiple time-sensitive projects

CERTIFICATES, LICENSES, REGISTRATIONS

None

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.