** Customer Care Policy Specialist I (entry level)**

**Job Category****:** Customer Care **Requisition Number****:** CUSTO001573 Showing 1 location **Job Details**

**Description**

Jewelers Mutual, the nation's only company exclusively insuring the jewelry industry is hiring for a **Customer Care Policy Specialist I.** This position is located in our Neenah, WI office.

We are a company that is driven by our core values of Agility, Accountability and Relevancy! We will raise the tide of the Jewelry Industry through our people, our customer commitment and our technology.

**COVID-19 Update:** Jewelers Mutual recognizes the impact of COVID 19 and our employees safety is at the forefront of our response to this pandemic. We have created an Emergency Response and Readiness (ERR) team to daily monitor and assess the COVID-19 situation. Protocols have been established to ensure a safe and healthy workplace and our employees can find comfort in knowing their safety is our number one priority.

**About the Neenah, WI Corporate Office:**

The JM Corporate Campus is in a prime location set back among the trees. The state of the art facility offers an onsite Starbucks, fitness center, gem gallery and our 24 Carat Caf that serves breakfast, lunch and offers free gourmet coffee and teas.

**SUMMARY:**

Provides excellent service to policyholders and coworkers by focusing on quality, accuracy, and timeliness. Review and analyze work from multiple sources to expedite the processing of Personal Lines transactions for policyholders within the designated turnaround time to include new submissions and policy modifications that meet internal Underwriting guidelines and standard operating procedures. Consistently meets expectations for quality, accuracy, and timeliness.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

* Reviews and analyzes work related to Personal Lines policies through various channels that includes USPS, e-mail, fax, Lockbox, and others.

* Verifies policyholder information is complete and criteria are met for processing.

* Compares manual-entry and pre-filled data with source documents to eliminate errors.

* Verifies and updates changes to policyholder data or insured item information using source documents received through various online sources, policyholders and/or jewelers.

* Correspond and/or provide necessary service from potential and existing policyholders and customers via various omni channels such as chat, email, SMS and other forms as they become available.

* Staying updated with knowledge of all required policies and procedures, systems, and services.

* Excels in accuracy and quality and views these skills as critical to the success of ongoing relationships with our customers and coworkers.

* Embraces change, maintains a positive work environment and actively engages in an ongoing learning culture.

* Report to work at scheduled time with reliable and predictable attendance.

* Supports and lives out our Core Values.

**SUPERVISORY RESPONSIBILITIES**

None

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION AND/OR EXPERIENCE**

Some college or college degree preferred; 1-3 years of related experience and/or training; or equivalent combination of education and experience. General insurance and jewelry industry knowledge gained through courses and continuing education required.

**COMPUTER SKILLS**

* Proficiency in Microsoft suite applications including Word, Excel, Outlook and PowerPoint.

* Must be capable of becoming proficient in the Guidewire product suite.

* Ability to navigate multiple computer applications and work from a dual monitor setup.

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