33 Customer Care Representative Jobs in Neenah, WI
Jewelers Mutual Group is Hiring a Customer Care Representative Near Neenah, WI
** Customer Care Representative**
**Job Category****:** Customer Care **Requisition Number****:** CUSTO001595 Showing 1 location **Job Details**
**Description**
Jewelers Mutual, the nation's only company exclusively insuring the jewelry industry is hiring for a **Customer Care Representative**. The location of this position is based out of our Neenah, WI offices.
JM is a company that operates in agile teams and leverages Big Data, Azure, Google Cloud, Microservices, and other leading technologies! We are driving the insurance and jewelry industries forward by building modern digital solutions and services using cutting edge technologies.
**COVID-19 Update:** Jewelers Mutual recognizes the impact of COVID 19 and our employees safety is at the forefront of our response to this pandemic. We have created an Emergency Response and Readiness (ERR) team to daily monitor and assess the COVID-19 situation. Protocols have been established to ensure a safe and healthy workplace and our employees can find comfort in knowing their safety is our number one priority.
**About the Neenah, WI Corporate Office:**
The JM Corporate Campus is in a prime location set back among the trees. The state of the art facility offers an onsite Starbucks, fitness center, gem gallery and our 24 Carat Caf that serves breakfast, lunch and offers free gourmet coffee and teas.
**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.
* Provide policyholders, potential policyholders and jewelers with product and service information over the phone and through other forms of digital communication.
* Communicate with customers and jewelers via email, mail, fax and other forms of communication as needed
* Ensure potential and current customers have the correct documentation and information needed to put policy in force or keep policy up to date
* Works closely with other departments in the company to ensure all customer and company needs are met
* Ensures a level of customer service that meets and exceeds customer expectations.
* Delivers on commitments to customers by providing follow-up and follow-through.
* Strives to be a knowledge expert in product, systems, and services.
* Actively participates in the growth and retention of Personal Lines and Jewelers Mutual Insurance customers through customer contact, following internal guidelines and projects as assigned
* Regular predictable attendance
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have the following skills and abilities to successfully perform the work:
* Excels in accuracy and quality and views these skills as critical to the success of ongoing relationships with our customers and prospects.
* Embraces change, maintains a positive work environment and actively engages in an ongoing learning culture.
* Ability to work extended hours as needed
**EDUCATION AND/OR EXPERIENCE**
High school diploma or general education degree (GED) minimum requirement, with some college or college degree preferred; three to six months related experience and/or training; or equivalent combination of education and experience. General insurance and jewelry industry knowledge gained through courses and continuing education required.
**COMPUTER SKILLS**
Proficiency in Microsoft Office 2010, Outlook, Word, and Excel. Must be able to master Guidewire application functionality sufficient to meet policyholder service requirements. Must be proficient in keyboarding/typing, and capable of navigating multiple systems simultaneously
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
Job Summary
Full Time
$34k-43k (estimate)
07/01/2024
07/17/2024
jewelersmutual.com
NEENAH, WI
25 - 50
1913
Private
DARWIN COPEMAN
$200M - $500M
Insurance
Related Companies
About Jewelers Mutual Group
Jewelers Mutual is a jewelry insurance agency that offers coverages for engagement rings, watches, earrings and loose stones.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
