Enjoy life's most beautiful moments with our customers! Jewelers Mutual is looking for dynamic, ambitious candidates to join our Customer Care team. Engaged and devoted leadership gives you the ability to make your career your own and learn all there is to know about jewelry and insurance. Make your mark today!

Jewelers Mutual Insurance Company, the nation's only company exclusively insuring the jewelry industry is hiring for a Customer Care Agentto work in our Neenah, WI office!

WHY Jewelers Mutual:

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

SUMMARY

Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Sales minded and target driven.

• Delivers an exceptional customer sales experience by possessing knowledge of Jewelers Mutual and our products, surpassing competitors with exceptional customer care.
• Addresses inquiries from potential policyholders, delivering personalized quotes and coverage for jewelry insurance through inbound calls. All leads are inbound driven.
• Utilizes omni channels to communicate with new and potential policyholders.

• Utilizes dual screens and multiple programs to efficiently handle customer interactions.
• Maintains consistency in adhering to all customer sales performance metrics.
• Opportunity for additional project work.
• Regular attendance, punctuality, and adherence to agreed-upon schedule of availability are conditions of employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LEADERSHIP RESPONSIBILITIES

None

QUALIFICATIONS

• High school diploma or general education degree (GED) minimum requirement.
• 1- 3 years sales or customer service experience preferred.
• Proficient in Microsoft Office and Outlook
• Proficient in typing and navigating multiple systems and screens simultaneously.
• Exceed customer expectations by providing timely call backs and follow-ups, taking personal ownership of each lead, and effectively promoting the Jewelers Mutual brand.
• A mindset characterized by a strong curiosity, a preference for fast-paced environments, and a keen sense of urgency.
• Demonstrates an ability to overcome objections and close the sale.
• Excels in accuracy, quality, and team collaboration.
• Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture.
• Strong Computer Skills
• Displays a high level of confidence, enthusiasm, and a positive attitude with the desire to succeed and exceed customer expectations.
• Demonstrates an ability to display patience, empathy, and strong listening skills.

CERTIFICATES, LICENSES, REGISTRATIONS

Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire.

For those that do not have their Property/Casualty license, Jewelers Mutual will financially support this process and will incorporate the licensing process into our training program.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.