The Jewish Federation of Palm Beach County (JFPBC) is a 501(c)3 nonprofit organization dedicated to transforming, inspiring, and saving lives in the Palm Beaches and 70 countries worldwide. Each year, JFPBC inspires thousands of community members to contribute, volunteer, and participate in programs that generate more than $50 million, creating a powerful impact in the community. Working every day to improve the lives of Jewish people, JFPBC funds 13 agencies and programs in the Palm Beaches and around the world to strengthen the social service network for all, build a strong and inclusive Jewish community, and provide help to those struggling through adversity.

Position Summary:

The Systems Analyst acts as a liaison to staff of the Federation and their contracted agencies to ensure that all systems and applications function as intended.

Essential Duties and Responsibilities:

• Consult with staff to ensure that systems and applications are fully functioning.
• Design and/or test systems and/or software based on consultation with staff.
• Documentation of systems and/or applications.
• Consult with staff and IT team to determine appropriate hardware and software solutions.
• Troubleshoot, train and assist with all hardware and software.
• Assist with meetings and events with audio and visual setup and support.
• Travel to remote locations within Palm Beach County to provide technical services.
• Provide technical support to users experiencing difficulties with computer applications, networks, and other IT infrastructure.
• Communicate with clients to resolve technical issues and ensure that personnel can utilize the necessary systems and software.
• Using the ticketing system, keep detailed records of specific issues they were asked to assist with and update the service tickets.
• Install, configure, and maintain computer hardware and software.
• Stay informed about new product releases and trends that may be useful to the company.
• · Other duties as assigned.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time at the Federation’s discretion. Employment is at-will and this job description is not an employment contract and nothing herein shall be deemed to create in any way whatsoever an employment contract.

Qualifications and Success Factors

• Valid Florida driver’s license required and must be maintained throughout employment.
• Able to lift 50 pounds or greater, as needed.
• 2-3 years enterprise desktop/infrastructure support experience preferred and Associate degree in Computer Science and/or applicable technical certifications or equivalent combination of education and experience preferred.
• Experience with audio/Visual equipment experience preferred.
• Experience with Cloud based technology and systems preferred.
• Experience with Office365 environment is preferred.
• Demonstrated proficiency working in Microsoft network environments.
• Excellent Windows based PC troubleshooting skills required.
• Experience with VOIP phone systems.
• Experience with Zoom and/or other teleconference systems.
• Familiarity with OBS Studio is a plus.
• Honest and trustworthy and able to build trusted relationships.
• Self-motivated with strong sense of ownership.
• Excellent customer service skills and ability to communicate effectively with people at various levels of technical knowledge.
• Attention to detail with an organized and methodical approach to work, documenting work in approved organizational systems.
• Flexible and able to deal with change and a busy workload.
• Able to prioritize workload, and work with minimal supervision

Compensation and Benefits:

In addition to a competitive salary, JFPBC currently offers the following benefits:

• A portion of medical and dental premiums are Federation-paid.
• 100% of vision premiums are Federation-paid.
• Federation contributions toward HSA accounts.
• Federation-paid Life/AD&D policy.
• Federation-paid long-term disability (LTD) insurance.
• Medical and dependent-care Flexible Spending Accounts (FSA).
• Professional development and training opportunities.
• Paid vacation and sick leave.
• Generous paid holiday schedule

The Jewish Federation of Palm Beach County is an Equal Opportunity Employer.

Federation strongly encourages applications from individuals with varied identities and backgrounds. As an equal opportunity employer, all individuals are encouraged to apply without regard to race, color, religion, age, disability, national origin, gender, sexual orientation, marital status, ancestry, genetic information, medical condition, veteran status, financial status, or any other class protected under federal, state, or local laws.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Parental leave

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• West Palm Beach, FL 33409: Relocate before starting work (Required)

Work Location: In person