“CSA” CUSTOMER SERVICE ADVISORS with STC Management are responsible for delivering an energetic, positive experience for ALL customers! Attitude and mindset are crucial to this position, and both are translated by actions, speech and mannerisms.

ALWAYS be Enthusiastic, Positive, Sincere, Courteous and Caring!

STC CSA Position Functions: You will be required to complete all CBT’s “Computer Based Training”, train and review STC’s CSA training manual, follow all safety procedures within our locations. You will need to demonstrate excellent communication skills and basic computer skills. Have problem solving skills, strong time management, patience and the willingness to always go above and beyond!

Additional functions of the CSA position include but are not limited to greeting new arriving customers within 10 seconds of them pulling onto one of our lots, escorting customers to our lounge’s along with a proper lounge orientation, perform ring outs when needed, clean and organize the CSA station and help within the store when needed and answering telephones properly and professionally.

The position descriptions in no way states or implies that these are the only duties or tasks to be performed by the employee. Employees of STC Management Jiffy Lubes are required to follow any other job-related instructions and job-related duties requested by their managers on duty. required to follow any other job-related instructions and job-related duties requested by their managers on duty.

Skills:
- Proficiency in English (additional languages are a plus)
- Strong phone etiquette and communication skills
- Ability to analyze and solve problems efficiently
- Prior experience in customer service or sales is preferred
- Data entry skills with attention to detail
- Ability to multitask in a fast-paced environment

If you are a motivated individual with a passion for delivering top-notch customer service, we invite you to apply for this exciting opportunity. Join our team and be part of a dynamic work environment where your skills and dedication will be valued.

Job Type: Full-time

Pay: $17.38 - $20.94 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person

Ability to Commute:

• Warrenton, VA 20186 (Preferred)

Work Location: In person