Job Overview:

We are seeking a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure their overall satisfaction.

Duties:

- Interact with customers in a professional and courteous manner
- Address customer inquiries via phone, email, and in-person
- Provide information about products and services
- Process orders, returns, and exchanges efficiently
- Resolve customer complaints and issues promptly
- Collaborate with other team members to ensure customer needs are met
- Maintain accurate customer records and documentation

Qualifications:

- Previous experience in customer service or a related field
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Knowledge of automotive service, oil change.
Jiffy Lube is seeking a friendly and customer-oriented individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, your primary duty will be to review manufacturer recommendations and inspections with our customers, ensuring they are informed about their vehicle's needs and helping them make decisions on maintaining their vehicle. If you have excellent communication skills, a passion for delivering exceptional customer service, and an understanding of automotive maintenance, we want to hear from you!

Responsibilities:

• Review manufacturer recommendations and inspections with customers, explaining necessary services and repairs in a clear and informative manner
• Provide exceptional customer service by addressing inquiries, concerns, and providing recommendations for vehicle maintenance
• Build and maintain positive relationships with customers, ensuring their satisfaction with our services
• Use strong product knowledge to explain the benefits of recommended services and products
• Coordinate with the service technicians to ensure timely completion of services and repairs
• Accurately document customer information, services performed, and recommendations in the system
• Keep abreast of industry trends, new products, and service offerings to provide up-to-date information to customers
• Maintain a clean and organized work area

Requirements:

• Excellent interpersonal and communication skills, both verbal and written
• Strong customer service orientation with a friendly and approachable demeanor
• Knowledge of automotive maintenance and repair concepts
• Ability to review and explain technical information to non-technical customers
• Strong organizational and time management skills
• Proficient computer skills and experience with customer management software
• Ability to thrive in a fast-paced environment

Join our team at Jiffy Lube and make a difference by providing excellent customer service and helping customers make informed decisions about their vehicle maintenance. If you have a passion for delivering outstanding service and enjoy working in a dynamic environment, apply today to become a Customer Service Advisor.

Joining our team as a Customer Service Representative offers the opportunity to work in a dynamic environment where your contributions are valued. If you are passionate about providing top-notch customer service and possess the necessary qualifications, we would love to hear from you. Apply now to be part of our team!

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Employee discount

Shift:

• 10 hour shift

People with a criminal record are encouraged to apply

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Idaho Falls, ID 83401 (Required)

Work Location: In person