Jiffy Lube Customer Service Representative

As a Customer Service representative you will be the liaison between our customers and technicians. You will be working with our customers to build their loyalty as well as ensuring their visits are quick and make what could be a stressful experience a positive experience. This role is customer experience focused.

To be successful in this position.

Welcoming and helpful attitude toward guests and other team members

Working to earn 5-star Google and Yelp reviews from every customer

Communicating frequently with technicians and customers to ensure timely completion of work

Work both independently and with a team

Familiarity with Point of Sale

E-mail and basic computer skills

Answer telephone calls promptly, courteously, and make every effort to satisfy the callers inquiry.

Provide customers and vendors with needed information - training will be provided

Maintain customer areas in a clean and orderly manner.

Requirements

High School diploma or equivalent

Proven ability to provide an exceptional customer experience

Demonstrated communication and interpersonal skills

Organization and follow-up skills

Valid Driver’s License

Competitive Hourly Rate

Enhanced Compensation based on Star ratings

Must be able to work Saturdays or Sundays

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Retirement plan

Experience level:

• 1 year
• Under 1 year

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person