JobDescription :

The Customer SupportSpecialist team serves as a single point of contact for ourstrategic customers providing them a best in class customerexperience in a multichannel fastpaced support environment.

Thisrole will be responsible for building and maintaining anexceptional operational relationship with customers by coordinatingall aspects of the our processes including cross / upsell quote &producing an accurate invoice in a timely consistent and qualitymanner.

Responsibilities :

Coordinate and processall inbound requests in a timely consistent and qualitymanner

Track all customer touchpoints in ourCRM (Salesforce)

Build and maintain operationalrelationships with each customer driving revenue growth retentionand call position

Maximize / generate additionalrevenue by upselling / cross selling solutions while providing a bestin class customer service & experience

Proactively identify customer needs or challenges and collaboratewith Customer Solutions Dept. leadership team to resolve

Contribute to departmental improvements with intentionsto improve the future state of all existing processes andprocedures.

Maintain established team KeyPerformance Indicators regarding response time quality retention& revenue growth

AboutUs

Jill Frisch & FreezeMinimart where unparalleled convenience meets exceptional quality.We have been at the forefront of the retail industry steadfastlyserving a diverse and growing global community.

Our odysseycommenced with a visionary mission : to craft an allencompassingshopping sanctuary meticulously tailored to the evolving desires ofour customers.

Through relentless dedication andan unwavering commitment to innovation we have burgeoned into aneminent enterprise revered as the quintessential haven for anextensive array of fresh produce gourmet delicacies householdstaples and beyond.

As a familyfounded conglomerate wecherish the deeprooted connections we have cultivated with ouresteemed patrons. It is with immense pride that we continue tonurture these bonds ensuring that Jill Frisch & Freeze Minimartremains eminent emporium for all shopping endeavors.

Professional Background

13 years of customer service or salesexperience required

Educational Background

High School Graduate or GED required. Bachelors DegreeAssociates degree or comparable experience preferred

Conditionof Employment

Experience leveraging CRMplatforms like Salesforce as part of daily functions

Skills

• Passion for customer service
• Ability to sell complex products and customersolutions
• Adapts to changing business andcustomer needs
• Selfmotivated to achieve goalsand deliver results
• Communicateprofessionally and effectively with all levels of theorganization
• Drive results through teamworkand business processes
• Ability to organizeand manage multiple priorities
• Strategicthinking and problemsolving ability
• Problemanalysis and problem resolution at both a strategic and functionallevel

Compensation :

$21 $29 an hour with potential for quarterlyincentive plan

Please beadvised that the actual salary offered for any position is subjectto the companys sole discretion and may be influenced by variousfactors including but not limited to the candidates qualificationsexperience location and overall fit for the role.

Jill Frisch & Freeze values its employees and providesexcellent compensation and benefits packages which are not limitedto the following.

Keeping youhealthy

Medical Dental andVision Coverage

Life and disabilityinsurance

Flex spending and health savingsaccounts

Building Your FinancialFuture

401(k) plan with companymatch

Life & WorkHarmony

Paid Time Off (HolidaysVacations Sick Days)

Paid parentalleave.

Protecting You & YourFamily

Company Paid LifeInsurance

Supplemental Life Insurance

Work Location : Remote

Work Remotely : HealthInsurance

HealthInsurance

Remote Work :

Last updated : 2024-06-24