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Job Title: Guest Service Agent
Job Summary:
Do you love people? Are you willing to go the extra mile?
We are looking for a part time Guest Services Associate who can meet our unique blend of receptionist and concierge needs. For this fast paced position, you must be able to multi task, comfortable on the phones and computer, cool under pressure and available weekends.
The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their visit is comfortable and memorable. As a Guest Service Associate, you will represent our spa and be the first point of contact for guests, handling inquiries, check-ins, check-outs, and resolving any issues promptly and efficiently.
Duties:
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Assist guests with check-ins and check-outs, ensuring accuracy in reservations and payments
- Respond to guest inquiries and provide information about services, products and amenities.
- Handle guest requests promptly and effectively to ensure guest satisfaction
- Reconcile daily transactions and prepare reports for management
- Maintain a clean and organized front desk area
- Collaborate with other team members to ensure seamless guest experiences
Requirements:
- Proven experience in guest relations, front desk operations, or hospitality management
- Excellent customer service skills with a friendly and approachable attitude
- Ability to work flexible hours, including weekends
- Strong communication skills with proficiency in phone etiquette
- Attention to detail and the ability to handle multiple tasks simultaneously
Join our team as a Guest Service Associate and be part of creating unforgettable experiences for our guests. This role offers the opportunity to work in a dynamic environment where your dedication to customer service will be valued. Apply now to embark on a rewarding career in the spa industry.
Job Type: Part-time
Pay: $18.00 - $22.08 per hour
Expected hours: 20 – 28 per week
Benefits:
Schedule:
Work setting:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Part Time
$30k-39k (estimate)
06/22/2024
10/18/2024
The job skills required for Guest Service Agent include Customer Service, Guest Service, Communication Skills, Attention to Detail, Guest Relations, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.