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Join the Jim Hildreth Insurance Agency, a dedicated insurance provider located in Sunbury, Ohio, passionate about serving our local community with excellence and care. We are a close-knit team driven by integrity, professionalism, and a commitment to providing exceptional service to our valued clients. As an Insurance Customer Service Representative, you will be the first point of contact for our clients, assisting them with policy inquiries, claim processing, and ensuring their overall satisfaction. Your role is crucial in maintaining our reputation for superior customer service and going above and beyond to meet our clients' needs.
BenefitsHourly Base Salary Based on Experience
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
ResponsibilitiesClient Support: Assist clients with policy inquiries, changes, and claim support.
Customer Communication: Communicate effectively and professionally with clients via phone, email, and in-person.
Documentation: Maintain accurate records of client interactions, transactions, and policies.
Problem Resolution: Address client concerns and issues in a timely and effective manner.
Team Collaboration: Work closely with agents and other team members to ensure a seamless client experience.
RequirementsCustomer Service: Previous experience in a customer service role is beneficial.
Communication Skills: Excellent verbal and written communication abilities.
Detail-Oriented: Strong attention to detail and accuracy in client interactions and documentation.
Team Player: Ability to work collaboratively with team members to achieve common goals.
Professionalism: Professional demeanor and courteous attitude towards clients and colleagues.
Insurance Knowledge: Basic understanding of insurance products and services is a plus.
Full Time
$37k-47k (estimate)
06/23/2024
07/10/2024
The following is the career advancement route for Insurance Customer Service Representative positions, which can be used as a reference in future career path planning. As an Insurance Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Insurance Customer Service Representative. You can explore the career advancement for an Insurance Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming an Insurance Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Insurance Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Insurance Customer Service Representative job description and responsibilities
An Insurance Customer Service Representative acnowledges and direct customer’s requests for additional products or services to appropriate licensed representatives.
01/17/2022: Norwich, CT
Assist customers with managing insurance inquiries, resolve insurance problems and finalizes policy adjustments.
12/28/2021: Vineland, NJ
Completes customer’s transactional requests as provided by caller.
12/20/2021: Middlesex, NJ
Insurance Customer Service Representative consistently meets or exceeds expectations for departmental standards related to Quality, Service Level, Call Goal, and other KPI's.
02/11/2022: Portland, OR
Document their exchanges with clients, often using customer relationship management software.
12/22/2021: Helena, MT
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Insurance Customer Service Representative jobs
Insurance Customer Service Representative needs a high school education, on-the-job training and several soft skills.
03/08/2022: Portland, OR
An Insurance Customer Service Representative should have a good memory to remember details and data.
03/17/2022: Port Arthur, TX
They must be able to cope with a fast-paced work environment.
02/27/2022: Pierre, SD
Insurance Customer Service Representative should be consistenet in sending mails, newsletters, and other correspondence forms to customers.
02/16/2022: New London, CT
Should have the willingness to provide assistance.
01/09/2022: Rockford, IL
Step 3: View the best colleges and universities for Insurance Customer Service Representative.