Prepared Foods Manager Position Description

(Revised 05/2024)

Department: Prepared Foods (Kitchen & Deli)

Reports To: Store Manager

Pay Range: Manager Wage Scale (Hourly)

General Purpose:

· To successfully manage each of the depts. within the Prepared Foods area to include the Kitchen, Deli, Bakery, and Juice bar.

· To achieve the financial targets outlined by the Store Manager and to grow the department’s sales by creating an environment where quality food items, outstanding customer service and creative merchandising are all major focuses.

· To oversee, motivate, manage, support, and develop the Assistant Kitchen Manager and Assistant Deli Manager with clear direction and strong leadership.

· To oversee, motivate, manage, support, and develop the Kitchen and Deli teams with clear direction and strong leadership.

Essential Duties:

· Achieve financial goals set forth by the Store Manager and Director of Prepared Foods: sales, margins, and inventory.

· Lead the culinary program and customer service expectations based on the organization’s prepared food department strategy, direction, and expectations.

· Perform key human resource functions: hire and train new staff members, document performance evaluations, issue disciplinary counselings, and terminations, monitor staff breaks, provide succession training, and complete supporting documentation in a timely manner.

· Effectively manage the staff of the Kitchen and Deli through quality training, regular open communication, and meetings, clearly stated expectations, and an emphasis on each employee’s growth and development.

· Write the Kitchen and Deli schedules to effectively handle the department’s workflow, provide outstanding customer service and remain within labor budget. Also monitor staff breaks, meal periods and minimize overtime.

· Ensure the delivery of consistent, outstanding customer service in the Deli Department that conforms to the Customer Service Standards, including proper response to customer requests, suggestions, and feedback in a timely manner.

· Develop and maintain an outstanding merchandising plan that addresses displays, promotions, cleanliness, new products, resets, and contributes to overall appearance of the store.

· Execute sales/promotions in a timely manner and work with the demo team to sample product in line with department strategy and expectations.

· Ensure proper department signage.

· Manage purchasing function with respect to proper mix, order cycles, and order books.

· Ensure all products meet quality standards through proper rotation and by only selling fresh product.

· Maintain an abundant stock appearance while minimizing inventory; provide organic items whenever possible and follow department guidelines for ordering all products utilized in prepared foods.

· Manage shrink and monitor credits and through effective organization and follow through.

· Promote and maintain a positive, clean, and safe atmosphere for shopping and working.

Other Responsibilities:

· Manage quarterly inventories within the dept.

· Assist other team members in achieving the goals of dept. and the store.

· Hold regular Department meetings (minimum of one meeting per quarter) and attend all scheduled store meetings.

· Attend Prepared Foods weekly meetings led by the corporate team, as well as quarterly department meetings, one-to-one meetings, and monthly department walks.

· Know store layout/product location to walk the customer to the appropriate aisle when asked.

· Adhere to and enforce all Kitchen/Deli and Store policies as outlined by the Store Manager, Staff Member Handbook, Department Handbook and Injury and Illness Prevention Plan.

· Assist in maintaining security of the store, including the Enter/Exit Policy and Free Box Policy.

Qualifications:

· Demonstrated ability in managing Kitchen and Deli operations (quality food production, hygiene/sanitation, margins, ordering, inventory control, merchandising, personnel management).

· Proven leadership in managing and leading a large team of staff members (25 ).

· Prior high volume culinary/food service leadership experience.

· Must have intermediate math skills, and be computer literate with experience in Windows, Outlook, Word, and Excel.

· Strong skills in communication, listening, organization, time management and the ability to provide and coach legendary customer service.

· Leadership and team-building skills with the ability to coach, motivate, supervise, and delegate.

· Willing to work early mornings, evenings, and weekends as needed.

Physical Demands:

· Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.

· Ability to push/pull a loaded kitchen cart/rolling rack throughout any assigned shift unassisted.

· Ability to stand and walk for extended periods of time.

· Ability to climb and balance on a step stool/ladder.

· Ability to stoop, kneel and crouch.

· Ability to sustain repetitive arm and hand motion.

· Ability to reach above shoulders and horizontally to stock and retrieve inventory.

Work Environment:

· Ability to work under a variety of conditions and temperatures, wet and dry, for extended periods of time.

· Ability to work safely around kitchen machinery and sharp knives.

* This position description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. This position description is subject to revision at any time.

Job Type: Full-time

Pay: $26.00 - $33.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Kitchen management: 2 years (Required)
• Cooking: 2 years (Required)

Work Location: In person