About the business:

We are exclusively working with our client who is the leader of whole home energy storage products and solutions. Due to the global expansion and footprint entry into Australia, there is a newly created position Technical Support Engineer.

You will be responsible for performing the company’s products including Energy Storage System (ESS) with installation, commissioning and troubleshooting and generally maintaining the customers’ assets related to their products.

About the role:

• Responsible for managing time and resources so that customers are serviced promptly and effectively.
• Provide the remote/on-site technical support and trainings to distributors and installers
• Supervise the installation, troubleshooting and maintaining energy storage systems and associated equipment to ensure 100% customer satisfaction.
• Response after sales claim escalation process, solve customer problems, dispatch case to the service station, escalate to complaint case, or escalate to higher level technical support team.
• Communicate to customers the required action plans for new order, installation, maintenance, repairs and/or upgrades to their equipment and any parts that needed to be ordered.
• Work with product line technical team on resolving customer issues, servicing as the expert on the company’s products. Coordinate with suppliers on further escalating customer technical needs.
• Carry out on-site root cause analysis on system failures; Provide complete and thorough documentation and reports upon completion of each assigned job.
• Maintain spare parts and raw materials, working with regional office/headquarter service team.
• Ensure that all business activities are performed with the highest ethical standards and in compliance with the Code of Business Conduct.
• Complete other duties and projects as assigned.

About You:

• A good understanding of electrical installation, solar electrical systems, and customer service is a plus.
• Batchelor's degree in engineer or science is preferred.
• Eager to learn and grow. Eager to devote to work. Eager to become successful.
• Ability to troubleshoot and solve problems independently.
• Ability to read & understand electrical, structural, mechanical & architectural drawings.
• Must be self-driven, highly motivated & able to work with minimal supervision.
• Ability to work in both office and outdoor environments.
• Must have excellent written and verbal communication skills.
• Good knowledge on industry compliance.
• Can perform well under pressure.

What’s on offer

• Attractive salary package
• Long-term career progress with the business growth
• Exposure to global standard
• Flexibility and outcome driven