73 Customer Service Analyst Jobs in Rockford, IL
JL Clark is Hiring a Customer Service Analyst Near Rockford, IL
Duties And Responsibilities
- Presentation to customers is in a professional manner.
- Administratively manages and acts upon all customer orders (i.e. order entry, forecasting firm purchase orders/releases, inquiries, complaints, production status, shipment status.)
- Analyzes and edits customer orders and inquiries, obtaining appropriate information and responding by written and verbal communications. This would include status reports, artwork, correspondence, etc.
- Responds to customer inquiries that require a decision of content of information that is being communicated to the customer.
- Process and manage all CCRs for assigned customers.
- Transmits verbal and written information from customers to sales personnel and various internal departments.
- Requests art, product, and tool service estimates based on quotation inquiries from customers and/or sales personnel.
- Manage and analyze steel and coating inventories for key flat sheet accounts.
- Initiates and manages new product launches, ASOs, contract reviews, request for pricing, new part numbers, printing plates, etc.
- Participates and gives direction in daily Litho meeting and weekly shipment meetings.
- Coordinate customer order shipment with JLC Shipping Team Leader.
- Prepare customer order invoices.
- Maintains running forecast of monthly sales dollars.
- Communicates changes in customer forecasts to Production, Planning, and Sales Representatives.
- Generates status reports to ensure on-time delivery.
- Maintains all customer complaints to ensure a timely response.
- Prepares and sends customer requested samples.
- Performs other special assignments duties as assigned.
- Bachelor’s degree preferred, or equivalent (Associate’s degree and relevant work experience).
- Course work in accounting, sales and marketing helpful.
- Approximately two (2) years of related work experience preferred.
- Familiarity with sales, service and customer relations policies.
- Working knowledge of Microsoft Office products (Word, Excel, Access).
Job Summary
Full Time
Durable Manufacturing
$51k-65k (estimate)
03/07/2024
07/04/2024
jlclark.com
ROCKFORD, IL
200 - 500
1904
Private
RAY ROWLAND
$10M - $50M
Durable Manufacturing
Related Companies
The following is the career advancement route for Customer Service Analyst positions, which can be used as a reference in future career path planning. As a Customer Service Analyst, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Analyst. You can explore the career advancement for a Customer Service Analyst below and select your interested title to get hiring information.
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