JLK Group is growing, and we have an opportunity for someone like you to be our new Personal Lines Customer Service Representative! You have a passion for helping others, and put that into practice by providing guidance to clients so they have the right coverage to protect what matters most to them. You have excellent attention to detail , and enjoy the challenge of problem solving to ensure client retention. As our Customer Service Representative, you bring your customer service experience and industry knowledge to build rapport with clients and carriers, and are committed to pursuing continuing education to stay on the forefront of industry trends. If you're ready to join an excellent & fun team to further your career as a Customer Service Representative, apply to join our fantastic team today ! Benefits Annual Base Salary Bonus Opportunities Paid Time Off (PTO) Health Insurance Vision Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Hands on Training Responsibilities Developing insurance quotes, shopping renewals, and issuing insurance documentation as required. Fostering strong relationships with clients to maintain client retention. Responding to inquiries, problem solving, and following up to ensure client satisfaction. Treating each client interaction as an opportunity for education and account rounding. Assisting clients with policy changes and updating account information. Presenting and reviewing coverage proposals Requirement A Property & Casualty License is Preferred. Licensing assistance and training is available. Customer service experience required, Insurance experience preferred. Conduct yourself in a professional manner in all communication, including via the phone, email, and face to face. Detail oriented with the ability to prioritize and mulit-task. A team player who is self motivated and driven to succeed. Strong computer and technical skills.