19 Guest Service Agent (PT) Jobs in Wilmington, DE
JLL is Hiring a Guest Service Agent (PT) Near Wilmington, DE
Assist with building access badges
Building/Campus/Area information center
Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Workplace services include but are not limited to mailroom, janitorial, parking, badging, conference rooms, luggage storage and lost & found.
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.
Organizes and maintains lobby / front desk areas
Works collaboratively within the facility management and transportation team
Anticipates and responds to Client's needs and concerns
Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations
Strive to continually improve experience service performance
Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
Additional job duties, as requested
Ensuring Exceptional Service
Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Conference Services, Projects, etc.)
Assists with third party vendor relationships and service partners to provide maximum service delivery
Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
Builds meaningful lasting relationships with Client employees and guests
Visibly engaged and well known in the workplace; spending time every day welcoming employees in the lobbies, with particular focus on meaningful eye contact and gestures
Receives and responds to all requests or issues in a timely manner, including a personal follow up to Client employees to ensure questions / requests are answered
Identify potential risks and escalate, as appropriate, to ensure no security incident or disruption to Client's operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
Assistance and flexibility with Client events as needed to ensure flawless delivery
Provide administrative and operational excellence for soft services
Perform additional job duties, as requested
Qualifications
High school diploma or general education degree (GED) preferred
1-3 years prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred.
Exceptional customer service skills and professionalism with a passion for hospitality.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service.
Ability to work independently - strong prioritization and time management skills.
Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable.
Track record of initiative, integrity and good judgment.
Excellent verbal and written communication skills with the ability to communicate professionally.
Excellent organizational skills andprocess management.
Ability to adapt to new devices, technology, and applications.
Proficient skills in Google Suite
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Full Time
Business Services
$29k-39k (estimate)
04/24/2024
08/01/2024
us.jll.com
SAINT LOUIS, MO
>50,000
1997
JAMIE L LIPPERT
$10B - $50B
Business Services
Related Companies
The job skills required for Guest Service Agent (PT) include Customer Service, Initiative, Written Communication, Time Management, Flexibility, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent (PT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent (PT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent (PT) positions, which can be used as a reference in future career path planning. As a Guest Service Agent (PT), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent (PT). You can explore the career advancement for a Guest Service Agent (PT) below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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