JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients.

We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL is currently seeking a dynamic individual for the role of Guest Services Rep at our large outdoor mall in Honolulu, HI.

The Rep will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property.

Responsibilities :

• Greets and assists all guests and property personnel in an efficient and courteous manner
• Takes great pride in offering helpful, friendly service at all times
• Defines, communicates, and maintains high standards of guest service at all times
• Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels
• Signing in all authorized visitors according to the policies, rules and regulations established by building management and / or tenants, ensuring all guests have been authorized to enter
• Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc.
• Informs and suggests opportunities to engage guests in Center-wide retailers and events
• Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
• Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses
• Answer and respond to tenant phone calls and e-mails for assistance throughout the day
• Provide guidance and information as requested from tenants and visitors to the building
• Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
• Develop and maintain professional relationships with key employee and tenant contacts at the property

Qualifications :

• Ability to work independently
• Ability to communicate effectively and work with a team
• Customer service oriented.
• Strong event planning skills
• Strong attention to detail.
• Bilingual skill is a plus. Japanese and Korean language skills are preferred.
• Have an outgoing, upbeat, and friendly personality.
• Can easily decipher which services are most appropriate to offer mall guests.
• Take pride and ownership of the success of the Host team.
• Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions.
• Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs.

What's in it for you :

• Join an industry leader and shape the future of commercial real estate
• Deep investment in cutting-edge technology to power your work
• Comprehensive and competitive benefits plan
• A supportive, caring and diverse work environment designed for your growth and well-being

Estimated compensation for this position is :

29,000.00 31,200.00 USD per year

Location : On-site Honolulu, HI

On-site Honolulu, HI

Job Tags : Property Management

Property Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

Last updated : 2024-06-16