The Senior Director of Operations reports into the Account Executive, leads an organization of over 1,000 highly skilled technicians, engineers and managers in delivering Material Handling, Industrial Automation, Robotics and Facilities Services in a 24x7 logistics/warehousing environment. The scope of the role includes roughly 30 million sq-ft of space across 75 buildings with 200 miles of conveyance and a fleet of 50,000 robots in the Americas. This Senior Leadership role is responsible for driving accountability of teams to deliver service levels as described in the Master Work Order and measured by the Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility. The successful candidate will be a strong leader who uses data to drive results, holds the team accountable for exceeding expectations while maximizing client satisfaction.
Responsibilities:

• Owns and drives the safety culture on the account, starting with role modeling safe behavior and ensuring accountability against the account’s safety policies and procedures program.
• Responsible for driving the positive direction of the account’s contract Key Performance Indicators to include establishing the account’s processes, procedures and programs; driving accountability against the set processes and procedures; and ensuring continuous improvement.
• Responsible for managing and meeting the account’s Labor, Parts, Repairs, and Maintenance (PRM) budgets.
• Establishes, improves, and ensures consistency and accountability against the account’s Quality Maintenance program driving Operational Equipment Efficiency and Uptime in the positive direction.
• Provide operational leadership setting the accounts technical direction through a team of Regional Managers. Ensures that maintenance fundamentals are in place and executed against.
• Drives development and implementation of Standard work & Leader Standard Work to minimize variation.
• Responsible for prompt response to client requests: including timely root cause analysis and corrective action plans when gaps are identified.
• Works with Sr. Operations Director counterpart to drive a seamless service delivery between east and west regions essentially resulting in a matrix organization for all regions.
• Proactively identifies issues with people & processes and develops gap closing actions to prevent issues.
• Works closely with Client senior leadership to translate strategy into tactical execution.
• Drives compliance against all Federal, State and Local regulations.
• Reviews program metrics on a daily basis to identify negative trends and deploy corrective actions. Also identifies positive trends to extract best known methods and implement across the account to drive Operational Equipment Efficiency and Uptime.
• Owns the relationship with the client business unit directors.
• Other duties as assigned.

Skills:

• Proficient with Microsoft Office Products to include Outlook, Excel, PPT, and Word.
• Experienced with Computerized Maintenance Management Systems: Infor EAM experience is a plus.
• Ability to learn ad-hoc apps and various computer based programs.
• Strong Client Relationship skills
• Contract Administration
• Preventive Maintenance & Reliability Engineering including QA/QC and Business Continuity
• Must be a strong leader of leaders as the role will oversee all areas of operations and maintenance.
• Strong technical back ground; must have the ability to engage in supporting unplanned downtime events to bring resources to drive resolution 24 hours a day, 7 days a week, and 365 days a year.

Personal Skills:

• Executive presence
• Ability to lead and motivate others
• Excellent oral and written communication skills
• Sense of Urgency, Attention to Detail and uncompromising drive for Continuous Improvement
• Demonstrated ability to drive results through ownership
• High level of Customer Obsession
• Keen ability to recognize, attract and develop top talent.
• Has an innate curiosity and the desire to deep dive issues.