Johnson & Johnson Family of Companies

Title: Medical Information Compliance Specialist

Location: Titusville, NJ

Duration: 1 year

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Please note that this is a contract role providing services to the Johnson & Johnson Family of Companies through external staffing partners of Kelly OCG. If you are selected for this role, you will be employed by a contract staffing supplier and will not be a member of the Johnson & Johnson Family of Companies.

Summary:

Primary responsibility will be to support Operations of US MICC with a focus on training and compliance. This candidate reports to Associate Director Vendor & Quality Management

Responsibilities:

• Support Training and Compliance Programs and Processes
• Subject Matter Expert (SME) for training and compliance programs
• Manage On-Boarding/Off-Boarding of personnel
• Oversee Training Reconciliation, Training Curriculum and Assignment Management, Ad-hoc reporting needs
• Perform training content reviews, training updates and suggest opportunities for training improvements/content as needed
• Sharing knowledge and guidance regarding training and compliance trends
• Training Reporting and Analytics to identify coaching and trending opportunities
• Quality and Compliance Support

• Support SCTDM/NCR investigations and processes
• Review and communicate trends on Quality Key Performance Indicators
• Partner with supplier QA team to identify training opportunities and provide clarification on processes
• Review all daily compliance reports and follow-up with vendor on needed actions. Reconcile and log daily reports.
• Ensure all compliance inquiries are being responded to by supplier
• Main point of contact for Process Discussion meetings and follow-up
• Deliver reports and dashboards for team when needed or directed to ensure completion and adherence to materials
• Support Quality Monitoring as needed

• Settlements
• Process customer requests for settlements including contacting customers (HealthCare Professionals or Consumers) via multiple channels. Documenting in CRM system (i.e. Salesforce.com)

• Financial Support and Other:
• Reconcile all Monthly supplier invoices
• Purchase Order, eMP management, accrual, contract support
• Support department project work
• Knowledge and support of client IT tools including, but not limited to:
• Salesforce.com/iConnect/Genesys
• Fulfillment (Graphnet, Printers, etc.)
• Knowledge of Contact Center processes and policies
• Knowledge of Medical Information processes and policies
• Knowledge of Pharmaceutical Industry standards and compliance
• Knowledge of Financial activities including invoice approval, accrual processing, etc.

• Staying abreast of current training technologies through all available resources
• Complete all training assignments timely.
• Perform other duties as assigned.
• Able to sit for long durations.

Qualifications:

• Pursing minimum education Bachelor of Science, preferably in related field in (engineering, sciences, data analytics, pharmacy, medical or nursing).
• Experience and demonstrated proven technical and computer skills, including standard MS Office Software.
• Previous contact center experience preferred.
• Highly skilled in customer service and seek to provide excellent service on every contact.
• Must have excellent oral/written communication skills.
• Project Management experience preferred.
• Detail Oriented.
• Ability to understand root cause of issues and effectively resolve customer inquiries which may involve extensive analysis and research.
• Demonstrated analytical, problem-solver with solid organizational, and interpersonal skills.
• Capable to make decisions quickly, and strong drive for self and around team performance and metrics.
• Self-starter who is motivated with experience exercising good judgment, and high integrity.
• Ability to work independently.
• Excellent time management, planning and organizational skills.
• Meet challenging goals and timelines; quickly changes plans when data or actions require it.
• Able to work in a fast-paced structured environment with a team approach.
• Proficient in the use of Microsoft Office Applications, most importantly Excel & PowerPoint
• Must have reliable transportation to work onsite, business casual attire, professional attitude, and be able to sit or stand for extended periods of time.