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Job Expo Connect is Hiring a Customer Experience Services Senior Consultant Near Fairfax, VA
Location: Fairfax, VA Our client, a leading organization in the telecommunications sector, is seeking a highly skilled Customer Experience Services Senior Consultant to join their team in Fairfax, VA. This role requires a United States citizen holding Top Secret Clearance with full scope polygraph, and the candidate must be located in or within a commutable distance to the Fairfax, VA area. The successful candidate will play a vital role in developing testing strategies and plans in collaboration with our client, cross-service teams, and third-party partners. They will leverage their deep understanding and extensive experience with telecommunications architecture, design, implementation, and testing to support global deployments. This role demands someone who can stay updated on the latest trends and technologies in the constantly evolving field. Job Responsibilities:
Develop testing strategies and plans in collaboration with cross-service teams and third-party partners
Utilize deep understanding and extensive experience with telecommunications architecture, design, implementation, and testing to support global deployments
Stay updated on the latest trends and technologies in the field
Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new products to enhance their telecommunication posture
Monitor, manage, and maintain voice call flow traffic across more than 300 TDM-PRI/H.323/SIP trunk groups connecting to products as well as other telecommunication platforms
Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns
Monitor, manage, and maintain a bash script application to assist end-users administer their login accounts in hundreds of servers
Manage dozens of non-person accounts in hundreds of servers that perform automated functions for the customer
Work with the customer's O&M Team and various other organizations to troubleshoot and maintain reliable talk paths between voice networks
Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc.) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks
Respond to requests, from O&M technicians or voice engineers, for assistance in performing administrative tasks and conducting troubleshooting actions
Train newer voice engineers on how to perform most of the tasks listed above
Qualifications:
The successful candidate must be a United States citizen holding Top Secret Clearance with full scope polygraph and must be located in or within a commutable distance to Fairfax, VA.
They should possess a Bachelor’s degree or equivalent years of experience and have a minimum of 5 years of professional experience in the related field.
Strong technical knowledge and experience with telecommunications products are essential, along with experience working with CM implementation and service-related work.
Additionally, candidates should demonstrate proficiency in application administration, design, and architecture, as well as strong analytical and problem-solving skills.
Effective communication and leadership abilities are also required for this role
If you are ready to take on this challenging role and make a significant impact in the world of telecommunications, we encourage you to apply and become a valued member of our team. Powered by JazzHR U6380SyWOy